Ski and Ride School Admin/Sales na MOUNTAIN CAPITAL PARTNERS

Description

The Ski and Ride School Admin/Cashier is a key front-line position responsible for ensuring a smooth and positive experience for all guests booking and participating in lessons. This role involves overseeing all sales transactions, lesson registrations, and administrative tasks for the Ski and Ride School. The ideal candidate is highly organized, detail-oriented, and provides exceptional service in a fast-paced winter environment. This position is great for anyone who loves to ski/snowboard, as we have great perks for our employees to also enjoy our resort and sister resorts throughout the country. Employees also receive discounts. Please see the complete listing of employee perks on our website.

Key Responsibilities:

• Guest Service & Sales:
  • Serve as the first point of contact for guests at the Ski and Ride School desk, providing a warm and professional welcome.
  • Clearly and accurately explain lesson programs, packages, and pricing to guests to help them select the appropriate products.
  • Process all lesson and program registrations efficiently, ensuring all guest information and waivers are completed correctly.
  • Sell lift tickets and rental packages associated with lesson products.
• Cash Handling & POS Operations:
  • Operate the point-of-sale (POS) system to handle all sales transactions, including cash, credit cards, and vouchers.
  • Perform accurate cash-out and reconciliation procedures at the beginning and end of each shift, ensuring the cash drawer is balanced.
• Administrative & Organizational:
  • Oversee and organize daily lesson schedules, check-ins, and class/instructor assignments under the guidance of the Director or Supervisors.
  • Answer phone calls and respond to emails promptly, handling inquiries about lessons, availability, and bookings.
  • Assist with data entry, filing, and maintaining accurate records for student registration and program participation.
  • Communicate effectively with instructors, lift operators, and rental shop staff to ensure guests are in the right place at the right time.
  • Help coordinate instructor schedules and report any scheduling conflicts to management.
• General Operations:
  • Maintain a clean, organized, and well-stocked front desk and office area.
  • Assist in creating a positive and supportive environment for guests and fellow staff members.
  • Work well with team members, demonstrate good communication skills, and promote a positive work environment.
  • Follow supervisors direction and perform other duties as assigned.

Qualifications

• Previous experience in a guest service, administrative, or cashier role is highly preferred.
• Strong interpersonal and communication skills, with a patient and friendly demeanor.
• Must be highly organized with a strong attention to detail.
• Ability to multitask and remain calm and efficient in a fast-paced, high-pressure environment.
• Proficiency with computers, including point-of-sale (POS) systems and Microsoft Office (or equivalent).
• Reliable, punctual, and able to work a flexible schedule, including weekends and holidays, throughout the ski season.
• A passion for skiing, snowboarding, and the mountain environment is a significant plus.
• Must be able to stand for extended periods.