Resort Services Sales Agent na The Highlands at Harbor Springs

The Highlands is seeking an enthusiastic and service-minded Resort Service Agent to join our team! In this role, you'll assist guests in person at the Resort Services Desk—by being the resorts one-stop location for ticket, pass, lesson, rental and activity purchases. Full and part-time seasonal positions are available and offer an exciting opportunity to be part of an incredible resort environment.

Employee Perks: 

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family. 

• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts. 

• Dining Discounts – Receive 25% off at Boyne restaurants. 

• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts. 

• Free Water Park Passes – Access to Avalanche Bay Water Park. 

• Lodging Discounts – Special rates for friends and family. 

• Tuition Reimbursement – Support for continuing education. 

• Housing Availability – First-come, first-served team member housing. 

• Health Insurance – Available for Full-Time Year-Round Team Members. 

• AllyHealth – Access to health services for all employees 

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands 

Our Core Values: LEADS by Serving 

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest. 

• Long-Term Thinking 

• Excellence in Execution 

• Attitude is Everything 

• Develop Create People  

• Serve our team members first so they can, in turn, serve our guests and community 

Essential Job Functions (including but not limited to):

• Assist guests with purchasing and managing tickets, season passes, lessons, rental reservations, and other activities.

• Maintain up-to-date knowledge of resort products, promotions, pricing, and special events to effectively assist guests.

• Keep work area clean, neat, and organized (indoors or outdoors).

• Process transactions, apply credits, and update guest profiles with accuracy and attention to data privacy.

• Ensure guest profiles are current and all required waivers are signed.

• Handle guest concerns and resolve conflicts in a timely, professional, and respectful manner while delivering excellent service.

• Contribute to a positive team environment by participating in job sharing and maintaining a friendly, cooperative attitude in all interactions.

Required Qualifications (knowledge, skills, certifications, education, etc.):

• High school diploma or equivalent; some college experience preferred.

• Previous experience in customer service or hospitality.

• Excellent verbal and written communication skills.

• Strong phone etiquette and professional email/chat writing ability.

• Detail-oriented and organized; able to manage multiple tasks and conversations simultaneously.

• Tech-savvy with a solid understanding of e-commerce platforms and guest service tools.

• Proficient in Microsoft 365 applications.

• Flexible schedule availability, including weekends and holidays.

• Ability to problem-solve independently and adapt in a fast-paced environment.

Preferred Qualifications (knowledge, skills, certifications, education, etc.):

• Experience with computers and/or Point-of-Sale (POS) systems.

• Experience with cash handling.

Work Environment:

• The environment can be loud at times as this location is the central hub to get all
guests out on to the hill

Position type and expected hours of work:

• Full-Time or Part-Time
• 8-10 hour shifts
• Weekends and holidays are required