Lead Telephone Operator - Fox Chase Cancer Center na Fox Chase Cancer Center

Serves as the lead operator to the Fox Chase Telecommunications staff and is responsible for day-to-day support of the department and Supervisor. The lead is responsible for handling escalations or calls from physicians, employees, office staff, patient's or families or service failure. In addition, the lead is responsible for assisting staff in solving complex calls, departmental issues and technical issues. Conducts monthly quality assurance monitoring and coaching on each operator and ensures data quality by reviewing protocols and procedures. Ensures timely and accurate completion of assignments and tasks that are delegated. Conducts new staff training/orientation and ongoing staff development. Also participates in call handling and serves as an initial point of contact for patients and internal physicians. Assists with coordination of employee work schedules. Insures appropriate access to the Temple/Fox Chase Health System for patients, physicians, programs and services.

Education
High School Diploma or Equivalent (Required)

Experience
1 year experience in managed care and/or hospital environment (Required)
General Experience with call management software and/or other scheduling applications (Required)

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Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals.  Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team.  Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

 

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike.  At Temple Health, your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Your Tomorrow is Here!

 

As one of the first cancer hospitals in the country, Fox Chase Cancer Center has been a national leader in cancer treatment, research, and prevention for more than 100 years.  Fox Chase Cancer Center, part of the Temple University Health System, is committed to providing the best treatment options for our patients, and delivering that care with compassion.

 

At Fox Chase, we consider defeating cancer to be our calling. Our unique culture allows employees to work collaboratively with a single, shared focus, regardless of which department they’re in.

 

It’s essential for us to recruit not only the best talent in hospital care, but hire well-qualified prospective employees who are committed to serving our patients with the passion and excellence for which Fox Chase is known. Apply today to be part of the future of prevailing over cancer.

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