Development Services Specialist na City of Flagstaff

About the Department

Are you someone who is ready to make a difference within their local community? If so, the City of Flagstaff is seeking a qualified individual to join our team!

 As the City’s newest Development Services Specialist, you will actively support and uphold the City’s stated mission and values. You will perform technical work associated with the daily operations of the Planning and Development Services front counter duties and activities relating to the processing of permits for technical review. Under direction of the Development Services Manager, you are expected to exercise a moderate degree of independence and initiative. An important aspect of this position is the responsibility for the high profile of initial public contact and the responsibility of the initial routine review of submittals for completeness, proper processing, and the answering of routine technical questions. If this is a position you qualify for, apply today! By applying to this position, you are opening yourself to the opportunity to work in a critical division program and make a significant impact on our employees and the community we serve.

Position Duties

• Provides excellent customer service to both internal and external customers.
• Provides technical information regarding locations for manholes, sewer/water mains, sewer/water taps, system slopes, survey landmarks, street and right of way dimensions, and flood plains/ways to contractors, citizens, and professionals.
• Works closely with the current planning program on development review submittals and serves as back-up to include data entry, staff assignments, agenda creation, and distribution of bi-weekly staff assignments, uploading documents and ensure that minimum requirements are included in the development review project applications
• Analyses asbestos inspection reports to ensure Federal/State requirements are met.
• Confers with architects, engineers, homeowners and contractors on design data or to resolve problems. 
• Provides specific feedback to designers through phone calls, letters, emails, or meetings as required to resolve problems prior to issuance of a permit.
• Provides solutions to the public in reference to the Zoning Code, the International Residential and Commercial Codes, and the Engineering Design Standards and Specifications.          
• Assists the public with questions they may have regarding the proper procedures, forms, permits, plans, fees, and time frames associated with building, engineering, planning, code compliance, and zoning requests.   
• Seeks resolutions for multiple City section and divisions problems and questions.
• Checks permit applications and plans for completeness, and minimum submittal requirements for various different permit types for multiple programs, sections and divisions. 
• Expedites the flow of plans and permits to the proper authority for review.  Completes data entry using permit tracking software which is crucial for completed permits.
• Processes all program/section/division permits that are submitted through the Citizen Access online portal and in-person applications including accessing fees, comments, completeness, accuracy and issuance ensuring that the proper Arizona Registrar of Contractors licensing requirements are adhered too.
• Communicates with builders, homeowners, contractors, and developers regarding the status of their permit or request through the Community Development Review and Engineering review Process.
• Participates in the on-going maintenance of the Community Development tracking system database and assists in training new personnel in its updating and use.
• Assists in developing methods and procedures to ensure a smooth, timely, and efficient flow in the processing of all Community Development and Engineering applications and permits.
• Other duties as assigned.

Minimum Qualifications

MINIMUM REQUIREMENTS

• Two years of related college level coursework.
• Two years of customer service experience. 
• One year of experience performing increasing responsible administrative work including proficiency with word processing and other computer software applications.
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements. 

DESIRED EXPERIENCE AND TRAINING

• Experience in a high-profile public customer service position.
• Customer service experience related to construction, building, planning/zoning and/or building plan review. 

OTHER REQUIREMENTS

• Must possess, or obtain upon employment, a valid Arizona driver’s license.
• Regular attendance is an essential function of this job to ensure continuity.
• Must obtain International Code Council Permit Technician Certification within one year of hire.

Other Qualifications