- Professional
- Escritório em Cleveland
Description
Veritas-HHS seeks a Program Manager for the 10th Judicial District Child Support Services of TN located in Cleveland and Athens, TN. Experience in child support is a must.
Job type: Full-time/In-person
Schedule: Monday through Friday, 8am to 5pm
About the Company
Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.
Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.
Mission – Do socially useful work, have fun, and prosper.
Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.
Benefits we offer:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- STD, LTD
- Life Insurance
- Employee Assistance Program
- Telehealth Services
- Paid Time Off
- Volunteer Time Off
- Rewards Program
- On-Demand Pay
About the Position:
The Program Manager provides leadership, vision and strategic direction for all contractual required elements of the child support services office with approximately?21 staff, located in Cleveland, Tennessee.?The Program Manager assesses operational efficiency and effectiveness and implements process improvement activities as needed. This individual develops procedures, processes, and methods to manage the child support caseload. This individual reports to the Senior Vice President.
Primary Responsibilities
- Provide direction to the child support staff to ensure Veritas HHS fulfills all contract provisions
- Oversee local management team, ensure development and oversight of operational goals and individual staff performance plans
- Participate and collaborate with the Department for Children and Families Child Support Services Administration to ensure positive and productive working relationships
- Represent the office and build positive relationships with the Court and community based social service resources
- Develop procedures, processes, and methods to manage child support cases in an effective manner that meets federal timeframes and achieves project goals
- Develop short-range plans for program operations and resources
- Manage office facilities and equipment
- Assess operational efficiency and effectiveness, helping to implement changes to operational processes, as well as coordinate the introduction of appropriate technologies to drive continuous improvement to ensure contractual obligations are met
Requirements
- Bachelor's degree preferred
- At least five years’ experience in child support case management or related field with at least three years supervising at least 10 employees
- Strong communication skills
- Successful record leading, motivating, and training employees
