Senior Lead Customer Service Agent na Jazz Aviation LP

%3Cp%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EAs per the collective agreement, all Senior Leads receive top of their scale, plus 15%.%3C/span%3E%3C/p%3E%3Cp%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EPurpose of Position:%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ETo provide leadership to local Customer Service employees in order to ensure the highest level of safety and customer service. This position provides administrative and technical support to the Area Manager, Customer Service.%3C/span%3E%3C/p%3E%3Cp%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EKey Responsibilities:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EProvide leadership, direction and coaching to local customer service employees.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EAccept responsibility, for all station operations, including OTP for Jazz, Mainline and contracted flights.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EManage, monitor and report on operational issues such as kiosk usage, passenger check-in traffic flow, boarding processes, operations processes and documents.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EMaintain a high personal standard of performance with respect to all local and Company policies and procedures.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EPresent a positive and professional role model to other employees.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EAccept responsibility for maintaining Company premises and accountability for all station assets (equipment, supplies, etc.).%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EComplete and maintain station payroll, corporate manuals and other information resources and reports.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ECreate and execute local staff schedules, including vacation bidding, in liaison with management and in accordance with the collective agreement.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EAdminister annual vacation bids and monthly shift schedule process.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EExemplify and encourage a high standard of employee performance, accountability and compliance %26nbsp;both technical and operational, within their area of responsibility.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EMonitor, evaluate and report on staff levels and manpower plans.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EOrganize and administer training requirements.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EManage, monitor, report and administer reporting of banked time, shift trades, ad hoc shift coverage, family care days, LOA days, employee time sheets.Monitor and report on staff performance and other related issues.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EMonitor and direct the performance of the firms or agencies contracted to provide a service to the Company.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ELiaise with all other administrative and operational departments within the Company.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ELiaise with Air Canada Management on a local and regional level.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ELiaise with officials of other airlines, Government, or other agencies.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EHandle local Customer Service problems and issues as required.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EOperate as a working member of group being led, as required.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EPossess an awareness of %26nbsp;station budget status and support the manager to achieve base goals.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EResponsible for maintaining a safe and healthy workplace and ensure staff knowledge in Health and Safety matters.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EPerform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EOther related duties as assigned.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EDepending on the base, other duties may include:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ECargo processing.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EHandle missing baggage and damaged baggage claims.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EJet-way operation.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EConduct radio communications with aircraft and record flight information.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3ECompetencies necessary for the position:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EPlanning, Organizing/Work Management: Can establish a course and plan of action for self and/or others to accomplish a specific goal.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EInitiative: Will act to achieve goals beyond what is required; self-starter.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ECoaching: Facilitates the development of others’ knowledge and skills; provides timely feedback and guidance to help them reach goals.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ELeadership: Demonstrated ability to instill enthusiasm, loyalty, and commitment in employees and co-workers to accomplish objectives; Understands the role and able to provide direction and support.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EJudgment/Problem Solving: Commits to an action after developing alternative courses of action that are based on logical assumptions and factual information and that take into consideration resources, constraints, and organizational values.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EAdaptability: Maintains effectiveness in varying environments and with different tasks, responsibilities, and people.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ESafety Awareness: Understands Safety and sets an example for safe work practices.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EDiversity: Understands and accepts diversity in the workplace.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ECommunication: Clearly conveys information and ideas, engages the audience.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EInfluence/Impact: Creates a good first impression; commanding attention and respect; showing an air of confidence.%3C/span%3E%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E

Qualifications:

• High school diploma or equivalent.
• Customer Service Agent (past or present) required.
• Past supervisory experience is an asset.
• Proven strong interpersonal skills and flexibility.
• Proven ability to deal with customers, both internal and external, in a professional manner.
• Proven strong communication skills, both oral and written.
• Knowledge of applicable computer systems/programs (RES III, Word, Excel, Outlook).
• Knowledge of the Collective Agreement and its application is an asset.
• Ability to obtain all airport licenses and passes as required.
• Previous training experience.

*Note: Bilingualism (English and French) is required for stations in the provinces of Quebec and New Brunswick.

We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at [email protected] if you would benefit from an accommodation during the recruitment process.

Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.
 

*!Having Trouble Logging In? Candidatar-se agora