- Professional
- Escritório em Bengaluru
Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Cloud Contact Center Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve monitoring system performance, troubleshooting issues, and collaborating with cross-functional teams to ensure seamless service delivery. You will also engage in proactive problem-solving to enhance operational efficiency and maintain high service standards. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of operational processes to improve service delivery.- Engage in continuous learning to stay updated with industry best practices and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Operations.- Strong understanding of cloud infrastructure and service management.- Experience with incident management and problem resolution in cloud environments.- Familiarity with monitoring tools and performance metrics.- Ability to analyze operational data to identify trends and areas for improvement. Additional Information: - The candidate should have minimum 3 years of experience in Cloud Contact Center Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required.15 years full time education
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Cloud Contact Center Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve monitoring system performance, troubleshooting issues, and collaborating with cross-functional teams to ensure seamless service delivery. You will also engage in proactive problem-solving to enhance operational efficiency and maintain high service standards. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of operational processes to improve service delivery.- Engage in continuous learning to stay updated with industry best practices and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Operations.- Strong understanding of cloud infrastructure and service management.- Experience with incident management and problem resolution in cloud environments.- Familiarity with monitoring tools and performance metrics.- Ability to analyze operational data to identify trends and areas for improvement. Additional Information: - The candidate should have minimum 3 years of experience in Cloud Contact Center Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
