- Professional
- Escritório em Coimbatore
Scope:The Technical Consultant Int – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices.Our current technical environment:• Microsoft Azure• VMware ESXiWhat you’ll do:• Perform troubleshooting of hardware, OS, and network issues based on standard operating procedures (SOPs).• Log, track, and update incidents and requests in the ticketing/ITSM system.• Escalate unresolved issues to L3 teams with proper documentation and logs.• Perform routine health checks, daily checklist activities, and report deviations.• Support user requests related to access, password resets, and basic infra queries.• Adhere to defined processes, SLAs, and compliance/security guidelines.• Maintain accurate documentation of incidents, knowledge articles, and runbooks.• Manage servers (Windows/Linux), virtualization platforms, storage systems, and network devices.• Implement standard changes and upgrades to infrastructure components.• Support patching, backup/restore operations, and performance monitoring.• Create technical documentation, knowledge articles, and mentor L1/L2 engineers.• Participate in audits, compliance checks, and ensure security standards are met.• Collaborate with architects and project teams on infrastructure design and integration.What we are looking for:• Bachelor’s degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.• 5+ years of relevant infrastructure support/engineering experience• Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable.• Deep expertise in at least two infrastructure domains (e.g., server administration, networking, storage, cloud, security).• Strong troubleshooting and analytical skills with ability to solve complex, multi-domain issues.• Experience with automation/scripting (PowerShell, Python, Ansible, Terraform, etc.).• Hands-on experience with enterprise monitoring, backup, and ITSM tools.• Strong understanding of ITIL processes and enterprise operations.• Excellent communication and leadership skills to collaborate with business, operations, and engineering teams.• This role involves rotational shifts, including night shifts, to provide 24/7 application support.• Flexibility to work weekends and public holidays as per shift schedule.• Ability to handle responsibilities independently during off-hours.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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