Ticketing Operations Coordinator na The Classic Center

Ticket Operations Coordinator
Location: Akins Ford Arena @ The Classic Center

Department: Ticketing Services

Ready to lead the challenge in creating unforgettable guest experiences?
Join The Classic Center and Akins Ford Arena as our Ticket Operations Coordinator and play a pivotal role in creating seamless, memorable experiences for every guest who walks through our doors. If you’re passionate about customer service, thrive in fast-paced environments, and love the buzz of live events—from hockey and ice skating to concerts and community celebrations—this is your moment to shine.

What You’ll Do:

The Classic Center and Akins Ford Arena are seeking a detail-oriented, tech-savvy leader to take charge of ticketing operations. As the Ticket Operations Coordinator, you’ll be the go-to expert for our part-time ticketing team, lead hiring, training, and scheduling to ensure every guest receives top-tier service.

You’ll be at the center of event operations, managing entry plans, building ticketed events in our system, and collaborating with marketing, sales, and event teams to deliver smooth, engaging experiences. Your skills in data analysis and campaign creation will help drive ticket sales and deepen customer engagement.

From hockey games and ice skating to concerts and community celebrations, you’ll be at the center of it all.

Your Impact:

• Lead & Inspire: Hire, train, and support a team of Ticketing Services Representatives
• Deliver Excellence: Ensure seamless guest entry and top-tier customer service
• Drive Strategy: Analyze ticketing data and create campaigns that boost sales
• Build Events: Set up general admission events in the ticketing system
• Collaborate & Communicate: Work with marketing, sales, and event teams to elevate the fan experience
• Upsell & Optimize: Maximize revenue through strategic upselling and dynamic pricing

What You Bring:

• High School Diploma or GED (College degree preferred)
• 2+ years in retail or customer service
• Strong attention to detail and a passion for helping others
• Tech-savvy with Microsoft Office and a knack for learning new systems
• Flexibility to work nights, weekends, and holidays
• Bonus points for ticketing or CRM experience!

Why You’ll Love It Here:

• Being part of a vibrant team that brings entertainment to life
• Grow your career in a dynamic, supportive environment
• Make a real impact on guest satisfaction and event success
• Enjoy the excitement of live events—from concerts to community celebrations

Ready to take center stage in ticketing operations?
Apply now and help us create memorable experiences for every guest, every time.

The candidate who is selected for this position will have to successfully pass a drug screening and a criminal background check.

The Classic Center's EOE Statement

The Classic Center provides equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by applicable federal, state, and local law, including, but not necessarily limited to, race, color, religion, national origin, sex, age (40 or older), disability, and genetic information. The Classic Center is committed to maintaining a work environment that is free of inappropriate or unlawful conduct. In keeping with this commitment, The Classic Center will not tolerate harassment, discrimination or the unlawful treatment of employees or applicants. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

In accordance with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Act Amendments Act (ADAAA), and consistent with this policy, The Classic Center makes reasonable accommodations for qualified individuals with disabilities unless such accommodations would cause the employer an undue hardship. The ADA defines a disabled person as an individual who has a physical or mental impairment that substantially limits one or more major life activities.