Service Department and Rental Agent na Coos Bay Toyota

At Coos Bay Toyota, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Discounts on products and services

Job Summary:  A Business Development Agent provides customer service with a positive, customer-first attitude. They should be comfortable speaking on the phone and be knowledgeable on the pricing and details of vehicles or inventory available. They should stay organized and up to date on the latest information regarding service process, schedule and product knowledge.

Responsibilities:  Each Job Responsibility is listed below in no order of importance, notice some tasks are ongoing throughout.

• Inbound calls Scheduling Appointments
• Out bound Follow up calls
• Customer Service
• Tracking Calls
• Following Word Scripts – phone up scripts
• Provide excellent customer service using the skills of MAGIC and phone scripts.
• Provide customers with an easy to buy and easy to do business with experience.
• Responsible for answering and scheduling inbound phone calls.
• Responsible for screening Toyota vehicles via TIS for any open recalls.
• Responsible for responding to all text, emails, and messages within a half hour it was received.
• Assist all Service Advisors in answering paged calls if they are not able to answer.
• Continuously screen schedule for at least two days in advanced for overbooking concerns, part issues etc.
• Perform follow ups with Service Advisors and Parts Associates
• Provide customers with accurate pricing on maintenance services and repair work.
• Screen and respond to Podium messages that are directed toward the service department.
• Check with Service Advisors and Parts personnel for potential appointment opportunities.
• Responsible for performing daily follow-up calls/messages from previous day work.
• Performing follow up calls/messages for Toyota survey.

Experience Required:

• Valid Driver’s License
• Ability and willing to be organized
• Cooperating and working effectively with other departments
• High School Diploma or equivalent
• Must be able to work in fast paced environment.
• Must be able to work evenings and Saturdays
• Basic Math skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.