MSP Remote/Onsite IT Service Technician na FUSE3

Remote/Onsite IT Technician in the Bay Area, including Concord and Livermore (Hybrid)

FUSE3 is a Managed Service Provider, based in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses.

We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture. 

• Are you dedicated to the success of the team?
• Do you have an intentional approach to big-picture problem-solving?
• Do you genuinely enjoy helping others succeed?
• Are you a people person?
• Are you always looking to learn and grow?

As a Managed Service Provider, we are interested in people with a wide range of skill sets and experience. If you identify with these traits, we want to talk to you!

The Onsite IT Technician will have three-plus years of experience in a senior support role, strong technical skills, be personable with clients and internal staff, and have a positive attitude that inspires growth.

Primary Duties and Responsibilities:

• On-site Support for Clients in the Bay Area, including Concord, Antioch, Richmond, and Livermore
• End User Adds and Disables
• Workstation setup and deployment
• Helpdesk Tickets
  • Working with end users and workstations
  • General Troubleshooting
  • Email Security Support
  • Perform file-level restores
  • Escalations from Service Tech 1
• VoIP Admin (SystemCall flow)
• Administrative Tasks
  • Accurate timekeeping on all tickets
  • Answering Phones
  • Triage incoming support emails
  • Create and maintain technical documentation
  • Maintain accurate device inventory
  • Ensure devices are removed from various portals when decommissioned
• Working with servers, systems, and services
  • Line-of-business apps, like Sage or QuickBooks.
  • General server updates
  • Perform network startup and shutdown procedures
• Microsoft 365 Administration
  • Entra ID
  • Exchange
  • Intune
• Assist in a variety of IT projects
• Mentor less experienced technical support staff
  

Experience and Skills:

• Strong customer service, written and verbal communication skills.
• 3-5 years troubleshooting and administration of Windows PCs and server hardware and Operating Systems, Microsoft Office and other common applications, Active Directory, Group Policy, virtualization technologies (Microsoft Hyper-V in particular), Microsoft 365, common backup technologies, network printing, and faxing. Knowledge of networking and network connectivity, VPNs, and Wi-Fi.
• Experience with ConnectWise, Microsoft 365, SonicWall, Sophos, VoIP, and previous MSP experience is highly preferred.
• Must be an excellent team player who can also work independently, plan, organize, and communicate effectively through phone, email, or in person.
• Position requires the ability to lift up to 50 pounds, maneuver under desks, and be able to cable new workstation arrangements/setups.
• A driver's license and appropriate insurance are required. 
• Willingness to participate in the On-Call program.

We offer competitive compensation, including medical, dental, vision, PTO, 401 (k), etc. If you feel you possess the traits listed above, reply to this post.