Operations Consultant na Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join Us!

Job Description:
This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

Line of Business Job Description:

The Enterprise Correspondence (ECO) – Disclosures & Notices (D&N) team manages disclosure & consent notice content for new & existing clients in print and digital channels. D&N partners with front line units (FLUs) and support areas to align strategic priorities and develop solutions to create, publish, and govern content change management needs. D&N delivers for Consumer & Small Business Card & Deposits, as well as for Enterprise Card products, Large Commercial and other product & servicing organizations.

Responsibilities:

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
• Advises on projects and directs activities of a team related to special initiatives
• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
• Identifies and recommends responsibilities and accountabilities for key programs/projects

Line of Business ​Role Responsibilities:

The responsibilities include but are not limited to:

• Collaborate with content development, UAT, technology and LOB teams to deliver disclosure correspondence using established change management routines
• Effectively communicate business requirements and expectations to internal and external teams to ensure that notifications are accurate and sent on time
• Assist with consistency, standards, and approach for content migration and change execution, where applicable
• Effectively and efficiently manage disclosure workflow process by participating in testing, post-production validation, and project work including requirements, documentation, implementation, digitization, and monitoring of content change
• Coordinate tasks across multiple teams, and have a proven history of applying critical thinking and intellectual curiosity to drive change
• Maintain processes to adhere to laws, rules and regulations
• Administer defined procedures, production metrics and reporting, as well as exception processing, where applicable

Line of Business Required Skills:

• 3+ years of strategy development, change management, or related experience    
• Distinguished listening, verbal and written skills with keen attention to detail
• Self-starter with strong analytical and problem-solving abilities
• Ability to work independently as well as part of a virtual team
• Effective interpersonal skills and ability to solicit input from others
• Ability to effectively communicate project requirements, expectations, and status to leaders at all levels
• Ability to prioritize workload, managing to compressed timelines and under pressure
• Provides input to and supports operational readiness needs (create, update, maintain training materials, procedures, partner communications, etc.)
• Takes the initiative, interested in the why
• Identify, solve, or escalate issues in order to ensure timelines are met
• Confidence and experience leading calls, meetings, and strategy sessions
• Excellent time management
• Proficient in Microsoft Office Applications (Word, Excel, PowerPoint, Adobe Pro) and MS365 Applications (Teams, OneDrive)

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Line of Business Desired Skills:

• Operational process or process design experience
• Familiarity with change management methodology including test objective creation both pre/post production, User Acceptance Testing (UAT) and post-production validation.
• Experience utilizing enterprise systems including Messagepoint, Jira, ALM and SWFT
• Proven ability to establish and develop interpersonal relationships and work collaboratively with multiple levels of the organization, cross-functional teams, and across multiple work locations
• Issue management experience with proven ability to identify, diagnose, escalate, and resolve production issues in collaboration with vendor, technology, strategy and other partner(s)
• Bilingual - fluent in Spanish

Schedule: Monday - Friday | 8:00 AM - 5:00 PM

Skills:

• Customer and Client Focus
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Critical Thinking
• Issue Management
• Analytical Thinking
• Decision Making
• Oral Communications
• Presentation Skills

Shift:

Hours Per Week: