- Senior
- Oficina en Seattle
Job Summary and Mission
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
As a Lead Network Engineer, you will drive the delivery of critical infrastructure capabilities across the enterprise, guiding cross-functional teams through high-impact projects. You will bring clarity to ambiguity, structure to complexity, and execute with precision and confidence. This role demands a strategic thinker with deep technical expertise, capable of owning the full lifecycle of infrastructure initiatives—from ideation and architecture through implementation and operational handoff.
Summary of Key Responsibilities:
Research, Design, and Engineering
- Coordinate long term network architecture planning for services across the network portfolio.
- Develops short- and long-term planning to meet network requirements.
- Coordinate efforts to establish and review network architecture, standards, and best practices for network design and implementation.
- Collaborate on existing automation tools and develop new automation to support production network changes.
- Produce design documents capable of explaining existing or proposed network, automation, and system implementations
- Anticipate changes and issues with existing network services to proactively design implement solutions before they impact services
- Coordinate and develops network reference architectures.
Professional Development
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Cross training of peers, fellow team members, and possibly junior level technicians.
- Ability to present technical briefings at all levels of organization.
Monitoring and Analysis
- Monitor network usage, anticipate problems and suggest solutions.
- Identify issues with network management tools (DataDog, Splunk, others as needed).
- Analyze network activity and network problems to discover and prevent systemic problems.
- Reporting network operational status by gathering and prioritizing data.
Incident Escalation and Troubleshooting
- Provide Tier III escalation support of network service incidents to diagnose problems and resolve time-critical issues.
- Take part in 24-7 on call rotation.
- Gather data to support root cause investigation of outages.
Project Support and Documentation
- Document architectures, processes, as-builts, projects, standards, and root cause analyses both in text and diagram form.
- Contribute to the formulation and implementation of installation standards and procedures.
- Evaluate services provided by vendors and recommends changes.
- Manages projects under supervision.
Vendor Management
- Evaluate vendor solutions and provides recommendations on current and future project support/scope.
Summary of Experience (6-8 years+):
General
- Ability to analyze and interpret packet captures.
- Full-time experience with medium to large scale Retail Networks (4+ yrs).
- IT customer support and service (6+ yrs).
Cloud
- Solid understanding of cloud networking concepts including ExpressRoute, DirectConnect, VWan, Cloud WAN.
- Ability to work within Azure and AWS for deployment and support of IaaS/PaaS solutions.
Routing and Switching
- Subject matter expert BGP experience both on the edge and internally across all device types.
- Solid Network CLI experience for break-fix scenarios when needed.
- Experience with TCP/IP, routing/switching concepts, and common routing protocols.
Security
- Firewall experience including stateless filtering, NAT, and stateful inspection (3+ yrs).
- Experience with PaloAlto firewalls in both Active/Standby and Active/Active.
Load Balancing and Proxy Services
- Understanding of DNS based load balancing deploying active/standby and active/active devices.
- Working experience with F5 load balancers.
- Familiarity with application gateways (Azure, AWS, k8s).
IPAM
- Familiarity with Infoblox, Bloxone and alternatives.
- Solid understanding of distributed DNS deployments and hierarchy.
- Ability to deploy and troubleshoot DHCP services.
Virtualization and Server Platform
- Able to collaborate closely with Compute teams employing vMWare, Openstack and k8s based deployments.
- Basic to intermediate ability to administer and troubleshoot Linux systems.
Data Center
- Demonstrated experience with EVPN VXLAN spine/leaf architectures (3+ yrs).
- Demonstrated understanding of different methods of compute attachment to DC networking equipment (multi-homing, single vlan, routing to the host).
Software Development
- Ability to read, understand, and contribute to existing solutions using Python and Terraform (3+ yrs).
- Comfortable interacting with REST APIs.
- Able to utilize Git.
Education and Certification
- Bachelor’s degree in computer science, electrical and computer engineering, or equivalent experience in network systems and technology.
- CCNP/CCIE level certification or equivalent experience.
Required Knowledge, Skills, and Abilities
Problem Solving and Network Troubleshooting
- Advanced knowledge of Cisco IOS, Arista EOS, and Palo Alto with hands-on experience configuring and troubleshooting router, switch, and firewall deployments.
Routing, Switching, and Security
- Advanced knowledge of standard networking protocols including VXLAN, TCP/IP, DNS, BGP, GRE and OSPF, and IPSEC for use in VPN implementations.
- Knowledge proficiency with Cisco IOS and NX-OS, Arista EOS, and PAN-OS with hands-on experience configuring routers, switches, and firewalls.
- Ability to configure and support load balancers (F5/Avi) and proxy servers.
Network Design, Implementation, and Observability
- Design and implement configuration solutions to meet customer requests.
- Configure network hardware based on templates and networking best practices.
- Implement network performance improvements based on understanding of network trends and patterns.
- Build and maintain configuration templates guided by reference architectures and networking best practices.
- Create tooling and correlate data from network instrumentation.
Communication and Intrapersonal Skills
- Verbal and written skills reflecting an ability to express oneself clearly and articulately.
- Fluency in technical terms relevant to networking.
- Ability to communicate technical concepts to non-technical audiences.
- Ability to employ patience and empathy while dealing with conflict or differing viewpoints.
Core Competencies
Achieving Results
- Your accomplishments, outcomes, and impact, relative to goals.
Living our Mission and Values - Behaviors that demonstrate Our Mission and Values
- Creating a culture of warmth and belonging, where everyone is welcome.
- Acting with courage, challenging the status quo and finding new ways to grow our company and each other.
- Being present, connecting with transparency, dignity and respect.
- Delivering our very best in all we do, holding ourselves accountable for results.
Helping Others Succeed - contributing to the success of others, beyond your role,
- Connecting across Starbucks.
- Sharing and working together.
- Leveraging and learning from each other.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
