- Professional
About Us
Snif is setting the new standard in fine fragrance. The search for high-quality scented products should be simple, accessible, and fun. We bring our customers what they want to smell and develop new, unexpected ways for them to incorporate fine fragrance into their daily routines.
Every scent we develop is designed to be an immersive experience. From the name, packaging design, and creative campaigns to someone’s first spray, we want them to see and smell the quality behind every release. Our formulas are always made with top-shelf ingredients and are genderless, non-toxic, vegan, and cruelty-free.
Snif products are sold on our DTC site www.snif.co and can also be found at all Ulta Beauty locations. We’ve been featured across notable press outlets including Forbes, Fast Co., WWD, Vogue, Allure, Cosmopolitan, NY Mag, Harper’s Bazaar, and more. Additionally, we’re backed by some of the most revered investors in the consumer goods space.
We’re a lean team that’s expanding quickly, and we’re looking for someone who believes in our vision to shift the way people experience scents.
The Role:
Brand integrity, community, and service are at the heart of Snif. As the Customer Experience Manager, you will serve as a key voice of the brand, playing a critical role in fostering customer loyalty and trusted retail relationships. Leading our customer experience efforts, you will help manage inbound CX inquiries across engagement platforms. In addition, you will help manage our returns platform and ensure that all customer orders are processed seamlessly. You will also manage our customer reviews platform.
This role requires an individual who is motivated to problem-solve, build relationships, and think strategically. We are looking for someone who identifies as a positive, enthusiastic, and responsive communicator. This person has the unique ability to uphold brand values, processes, and goals with extreme attention to detail. As a representative of the brand, this individual is integral in maintaining the satisfaction of our Snif community.
The Customer Experience Manager will report directly to our Director of Customer Experience and will work closely with our teams across retention, operations, marketing, creative and brand, retail, and product development.
While we are based in New York City, we're operating as a remote team. The ideal candidate will be located in the East Coast or Central timezones.
The Role:Brand integrity, community, and service are at the heart of Snif. As the Customer Experience Manager, you will serve as a key voice of the brand, playing a critical role in fostering customer loyalty and trusted retail relationships. Leading our customer experience efforts, you will help manage inbound CX inquiries across engagement platforms. In addition, you will help manage our returns platform and ensure that all customer orders are processed seamlessly. You will also manage our customer reviews platform.This role requires an individual who is motivated to problem-solve, build relationships, and think strategically. We are looking for someone who identifies as a positive, enthusiastic, and responsive communicator. This person has the unique ability to uphold brand values, processes, and goals with extreme attention to detail. As a representative of the brand, this individual is integral in maintaining the satisfaction of our Snif community.The Customer Experience Manager will report directly to our Director of Customer Experience and will work closely with our teams across retention, operations, marketing, creative and brand, retail, and product development. While we are based in New York City, we're operating as a remote team. The ideal candidate will be located in the East Coast or Central timezones.
What You'll Do:
What You'll Bring:
Bonus Points:
What You'll Get
Snif is an equal employment opportunity employer to all employees and applicants for employment. We celebrate people from all backgrounds. If you’re driven by our mission, we’d love to hear from you! Email us at [email protected]
