PSSR na Genequip

OVERVIEW: The Product Support Sales Representative (PSSR) will be responsible for improving the business success of our customers through direct face to face contact and an intimate knowledge of their operational needs. The primary objective of the PSSR is to make our customers more successful by anticipation or recognition of their needs by selling the appropriate application of product support and small whole goods, products, and services.  The territory for this position is the Minneapolis area that covers the Minnesota counties of Anoka, Benton, Portion of Dakota, Chisago, Hennepin, Isanti, Kanabec, Morrison, Mille Lacs, Pine, Ramsey, and Sherburne.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the coverage, retention, development, and customer satisfaction of all customers within an assigned territory.
• Responsible for selling parts, service, and small whole goods.
• Utilize CRM program to maintain call schedules, prepare and maintain quote files, and organize time.
• Collect, record, and maintain customer profiles in order to gather information on sales, parts, and service needs.
• Focus on service and parts for customers equipment within territory, as explained in the PSSR Agreement.
• Work with the PSSR Manager on developing and promoting parts specials, featured items and/or services within your territory.
• Identify new customers within assigned territory to promote personal and company growth.
• Attend educational and training programs covering company policies, department objectives, product services and programs, and professional salesmanship and personal growth.
• Responsible for keeping accurate expense records and submitting them monthly.
• Ability to balance the business needs and goals of the company while looking out for the best interests of our customers.
• Work with Equipment Salesman within assigned territory to grow territory and develop relationships.
• May perform other duties as directed by the PSSR Manager.

JOB REQUIREMENTS:

• Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative.
• Background in construction and/or heavy construction equipment is recommended.
• Minimum of 2 years’ experience in sales, service or product support.
• Minimum 2-year technical degree in related field or 4-year college degree or equivalent experience.
• An above average computer comfort level of or willingness to learn Microsoft Word, Excel, Power Point, MS Outlook, CRM programs and Distributor Operating systems.
• Requires a valid driver’s license and the ability to maintain an insurable driving record.
• Must have a positive mental attitude.
• Must have excellent customer service skills, both internal and external customers.
• Be personable, highly motivated, reliable, ethical, and able to adapt to all forces around them – customers, suppliers, coworkers, and manufacturers.
• Attain short- and long-term objectives through good time management and planning.
• Strong interpersonal skills and oral/written communication skills.
• Organizational skills with ability to effectively manage multiple projects.
• Work at obtaining a level of expertise in areas such as undercarriage inspections, walk around inspections, safe operator procedures, etc.
• Be comfortable pulling a trailer to jobsites.

COMPANY BENEFITS: (*certain benefits are adjusted based on position)

• Health
  • FSA
  • HSA w/ Employer Contributions
• Dental
• Vision
• Life / AD&D / Critical Illness
• 401k + Company Match
• PTO Accrual
• Paid Holidays
• Prescription Safety Glass Reimbursement
• Safety Boot and Cold Weather Gear Reimbursement
• Annual Tool Allowance
• Employee Assistance Program
• Uniform/Clothing Allowance
• Employee Events
• Sponsorships
• Additional Job-Related Education and Trainings
• Short/Long Term Disability – Employer Paid

NATURE AND SCOPE OF JOB:

• Requires sitting, standing with periodic lifting, walking, standing, bending, stooping, and stretching.
• Requires ability to push, lift, pull, and/or carry 10 lbs. or more.

The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.

Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.