Medical Staff Coordinator na FMOLHS

1.   TECHNICAL TASKS
 

1. Responsible for coordination of the Medical Staff and Advanced Practice Professional Staff application process, including initial appointment, reappointment, and privileging activities. Throughout this process, maintains knowledge of and acts in accordance with the medical staff policies, bylaws, rules and regulations, and Joint Commission standards to ensure qualified practitioner care. Activities associated with this function include but are not limited to: ensuring applicants meet eligibility threshold criteria for membership; triggering of electronic application; management of application timeline; verification of credentials; review of application for completeness and compliance; monitoring of various industry databases for evidence of potentially adverse information; red flagging potentially adverse information for medical staff leadership review; identification of areas where practitioners may not meet privileging or membership criteria; assembly of verified information and preparation for review; notification of action. Communication is maintained with the applicant and the System Verification Office as necessary throughout this process.
2. Facilitates application review and recommendation/approval processes. Ensures applications are routed through the proper channels (Department Chairs, Credentials Committee, Medical Executive Committee, and Board of Directors) timely and signatures are obtained as appropriate. Utilizes electronic application software to route application to appropriate parties for review and/or formal approval.
3. Facilitates activities associated with Medical Staff and Advanced Practice Professional Staff onboarding and resignation. Activities associated with onboarding include, but are not limited to: scheduling of EMR training or test-out, interview with CMO or Physician Executive (as dictated by policy), facility orientation and tour (as assigned), completion of orientation packet/code of conduct, and activation of appropriate badge access. Activities associated with resignation include, but are not limited to: timely termination of computer and badge access, updating of record in credentialing software, etc.
4. Monitors expirables, including CDS, DEA, licensure, medical malpractice insurance, etc., to ensure compliance with minimum threshold eligibility criteria. Notifies Manager, Divisional Director, Physician Executive, or CMO timely of any upcoming expirations so that they may intervene and offer assistance to the provider.
    
5. Accepts, processes through appropriate channels, and monitors duration of all requests for temporary privileges, observation privileges, additions/deletions of privileges, and/or changes in staff status.
6. Oversees credentialing database to ensure accurate, up-to-date information. Responsible for maintenance of medical staff (credentials) files, ensuring they are current, complete, and confidential.
7. Oversees the processing of hospital affiliation requests.
8. Provides problem resolution, continuous customer service support, and service recovery to providers. Assists providers and provider office staff with troubleshooting EMR and other concerns. Consults with other departments and FMOLHS Information Systems department as necessary to resolve issues timely. Escalates concerns up the chain of command when necessary.
9. Oversees computer/system access for providers and provider office staff. Processes requests for access to EMR and associated programs (EPIC, Care Connect, EPCS, etc.). Ensures level of access is appropriate. Upon resignation, terminates access timely to ensure PHI confidentiality.
10. Prepares agendas for Medical Staff committee (and other) meetings and attends as necessary to ensure proper coverage. Responsible for preparation and finalization of committee minutes, attendance rosters, and supporting documentation. Initiates follow-up action as dictated by the committee decisions. (as assigned)
11. Provides assistance to management and physician leaders as assigned. This includes but is not limited to: OPPE and FPPE process, CMEs and other educational events, flu documentation initiative, etc.
12. Responsible for accurate publication of multiple Emergency Department call schedules onto the intranet-based Physician's On Call Calendar (as assigned). Ensures change requests are processed timely, and the appropriate parties are notified.
    Coordinates payment for Emergency Department call coverage (as assigned). This includes distributing call summary forms, collecting completed forms, processing and submitting forms to Accounts Payable. Responsible for accuracy and timeliness of payments.
13. Responsible for Medical Staff Services and hospital communications with the Medical Staff, Advanced Practice Professional Staff, and their offices. This is accomplished through multiple channels (Visix, email, Lourdesmd, etc.)
14. Assists in the formation of Medical Staff policies and procedures. Assists with the annual review and update of departmental policies and procedures manual.
15. When requested, produces and submits accurate data to regulatory and accrediting agencies and various payors.
16. Responsible for departmental time-keeping (as assigned).

2.   CRITICAL THINKING

1. As a department lead person, consistently demonstrates the ability to assess a situation, consider alternatives, and choose the appropriate course of action. Acts independently when appropriate and uses judgment to determine when issues should be escalated up the chain of command.
2. Maintains knowledge of current medical staff policies and procedures, bylaws, rules and regulations, and Joint Commission standards. Ensures that the functions of the Medical Staff office are in compliance these and other State, Federal and accrediting bodies requirements.
3. .Uses experience and judgment during credentialing and privileging process, especially to accomplish the following: ensuring applicants meet eligibility threshold criteria for membership; verifying credentials; reviewing application for completeness and compliance; monitoring various industry databases for evidence of potentially adverse information; red flagging potentially adverse information for medical staff leadership review; identifying areas where practitioners may not meet privileging or membership criteria.
4. Uses critical thinking skills to determine appropriate course of action when troubleshooting provider/provider office issues. Consults with other departments and FMOLHS Information Systems department as necessary to resolve issues timely. Escalates concerns up the chain of command when necessary.
5. Respects, at all times, the confidentiality of hospital matters and uses judgment and discretion when discussing hospital business.

3.   INTERPERSONAL RELATIONS

1. Communicates effectively with new applicants, medical staff members, advanced practice professional staff, administrative personnel, and others both verbally and in writing. Excellent verbal communication in one-to-one situations and in groups.
2. Provides timely updates and appropriate guidance to the medical staff/advanced practice professionals during initial appointment, reappointment, and privileging activities.
3. Responsible for fostering a positive relationship between the hospital and the Medical Staff and Advanced Practice Professional Staff.
4. Ability to work well with others in the hospital or across the FMOL Health System to accomplish mutual goals. Maintain a collaborative relationship with FMOLHS System Verification Office.
5. Ability to function as an effective facilitator at various committee meetings and events.

• Minimum Work Experience: 2 years healthcare administrative experience. 
•  High School or Equivalent