Integrated Health Services Admin Specialist na VARIETY CARE INC

Description

Department: Integrated Health Services

Position:  Integrated Health Services Administrative Specialist

Employee Category:  Non-Exempt

Reporting Relationship:  Director of Integrated Health Services

Character Qualities:

• Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
• Discretion- Recognizing and avoiding words, actions, and attitudes that could bring undesirable consequences.
• Flexibility- willingness to change plans or ideas without getting upset.
• Initiative- Recognizing and doing what needs to be done before I am asked to do it.
• Responsibility- Knowing and doing what is expected of me.

Summary of Duties and Responsibilities:

The Integrated Health Services Administrative Specialist assists the Integrated Health Services team in various administrative duties.

Primary Duties and Responsibilities: 

1. Updates information and makes changes as necessary in (EHR)
2. Contacts new in-house Psychiatry and Counseling referrals within 7 business days to ensure maximum scheduling of patients.
3. Contacts urgent referrals within 24 hours.
4. Closes the loop on in-house department referrals.  This can be by scheduling patient, having had multiple failed attempts to contact patient, or documenting patient has declined services.
5. Follows up on department referrals outside of Variety Care to close referral loop. Follow up no less than three times.
6. Communicates professionally with outside referrals sources regarding patients and referral process.  Attaches referral and other documentation necessary from EMR to complete the referral process.
7. Links medical provider with Integrated Health Services providers for “warm handoffs” when there are no Integrated Health Services providers available on site.
8. Responsible for all phone workque for the department.
9. Transitions appointments to TH in cases of inclement weather and/or clinic closures.
10. Collaborates with Triage to connect patients needing immediate assistance with Integrated Health Services provider.
11. Provides prescribing providers with necessary information from patient regarding refill requests and/or side effects from medications.
12. Assist patient in connecting with billing department for assistance with insurance or billing questions.
13. Support Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs.
14. Embodies the strength of personal character.  Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment.  Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable.
15. Perform other duties as assigned.

Essential Functions:

1. Able to lift at least 25 pounds.
2. Able to bend, reach lift as needed to file or retrieve medical files.
3. Able to concentrate and prioritize work.
4. Able to sit for long periods of time.

Qualifications

Requirements, Special Skills or Knowledge: 

1. High School Diploma or GED.
2. Possesses legible handwriting and basic mathematic skills.
3. Possesses the ability to work with the public.
4. Possesses the ability to enter simple data entry and has basic keyboarding knowledge.
5. Able to communicate with patients and staff.
6. Trustworthy handling confidential information
7. Able to work in an active and stressful environment.
8. Able to work with difficult patients from time to time.
9. Bilingual (English/Spanish)