Lead Family Skills Coach and Data Specialist na Catholic Charities Eastern Washington

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours per month)
• Vacation (Minimum of 2 weeks paid vacation)
  
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

Mission of Catholic Charities

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Program Summary

Rising Strong serves families who are at risk for separation due to parental substance misuse by providing safe housing, substance misuse treatment, case management, and other supportive wraparound services. By serving whole families, our aim is to reduce trauma in children, decrease the rates of foster care placements, and remove barriers that traditionally prevent parents from succeeding in substance abuse treatment. We walk alongside and support vulnerable families as they seek to change their stories.

Job Summary

This position will act as a lead staff on shift—helping to mentor, train and support other FSC staff with modeling appropriate health and safety standards for all individuals and families, in addition to helping to oversee operational programming details and implementation of RS polies and procedures. This position coaches, practices, encourages, and empowers families in reunification and recovery both short and long term--as well as acting as the next-level authority on shift to support problem-solving/triaging operational details & emergencies, in the event that RS Leadership are not immediately available on-site. This position will also support data tracking and analysis. This role is also considered for on-call rotation.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. 

1. Mentor and provide coaching to other FSC staff on day-to-day operational duties and tasks.
   1. Model exemplary professional boundaries and maintain transparency in all communications.
   2. Foster a respectful and supportive environment for staff and volunteers to follow these same standards.
2. Support the on-boarding and training for new & existing FSC staff.
3. Oversee the implementation of UA’s to ensure that phasing requirements are met; conduct urinalysis testing.
4. Support Early Risers/childcare needs by ensuring staffing ratios & best practices guidelines are followed.
5. Assist residents, as needed, with urgent care issues.
6. Oversee data integrity and maintain family records, shift notes and complete all other necessary documentation, inclusive of/ and not limited to:
   1. Routinely input and check relevant databases including Salesforce for accuracy and completeness of information.
   2. Works with Partnership and Operations Coordinator to analyze trends in data including and not limited to analyzing:
      1. NOA trends
      2. End of shift reporting
      3. Maintenance Logs
   3. Compile monthly outcome data for program analysis
   4. Ensure all maintenance requests identified in End of Shift reports are transferred into the Salesforce Maintenance Log.
   5. Audit all “Tracker” spreadsheets to ensure completeness of information, inclusive of:
      1. Resident Items Storage Tracker
      2. Supply Inventory Tracker
      3. Exited Resident Item Tracker
      4. Building Evacuation Tracker
      5. PPE & Medical Supply Tracker
      6. Attendance Tracker
      7. Any supplementary tracking spreadsheets developed during the curse of operations
7. Monitor the building for safety and potential risks to sobriety.
8. Assist residents, as needed, with solving problems and conflict resolution. The goal is creating and identifying processes and routines that can be carried out successfully to life outside the program.
9. Coach families on policies and procedures to ensure that Rising Strong rules are being followed and that families are practicing safe habits.
10. Carry out shift responsibilities to ensure the ongoing safety, cleanliness, and smooth operation of the facility.
11. Intervene in emotionally charged situations to deescalate conflict.
12. Pay attention and intervene when families are isolating from the community.
13. Maintain a high alert for safety threats for all family members and intervene immediately to remove or reduce the threat.
14. Ensure no families leave the facility without authorization from appropriate staff members.
15. Report any suspicion of drug or alcohol use to the appropriate staff members immediately.
16. Assist in calmly and compassionately responding to relapses with staff leadership, with safety for all parties as the priority.
17. Maintain hygienic and organized supply areas.
18. Assist with leading activities for parents and children.
19. Assist with transporting families as assigned.
20. Support all front desk operations, including/ and not limited to: answering the phone/taking messages, supporting transport & outing requests and screening all individuals that want access to the building.
21. Provide leadership and appropriate response in case of an emergency.
22. Participate in on-call rotation, if needed.
23. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
24. Accurately account for time worked according to agency standards.
25. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
26. Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
27. As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
28. Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
29. Performs related functions necessary to support the mission and core values of Catholic Charities. 

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience:
to perform this job successfully, an individual must have an associate degree or an equivalent combination of education and experience. At least two years’ experience in social services required. Experience inputting and analyzing data required. Experience with individuals in recovery, the child welfare system, homelessness, residential environments, and/or mental health strongly preferred.

Certificates/Licenses: To perform this job successfully, an individual must:

• Successfully pass background check applicable to position.
• Valid Washington State Driver’s License/ability to drive for work.
• Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.

Physical Abilities: To perform this job successfully, an individual must be able to:

• Regularly carry, reach, and stoop/crouch.
• Frequently sit, stand, walk, lift, pull/push, crawl, talk, hear, taste, or smell.

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Attendance: ability to consistently arrive and be able to work as scheduled.
• Computer/Technical Ability: working knowledge of: Word Processing software & email.
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence, effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements. 

• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.
• Lead Supervisory Skills: ability to carry out Lead responsibilities in accordance with the Company’s policies and applicable laws. Applicable lead responsibilities include ensuring that agency and program policies and procedures are implemented and followed; coaching employees during shifts, directing work, documenting and addressing (when appropriate) complaints from staff or residents as they arise --- ensuring that leadership is alerted immediately to any concerns as they arise so that they can be quickly addressed.

Workplace Environmental Conditions

• While performing the essential duties/responsibilities of this job, environmental conditions may include:
• Client Population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.
• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter.
• Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.
• Potential for exposure to illicit drugs and air-borne contaminants (proper PPE provided).