Field Services Engineer na Cognizant

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-size:8.0pt;%22%3E%3Cstrong%3E%3Cu%3EDSS/ Field Services Engineer Job Description%3C/u%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EField Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3E%3Cu%3ERESPONSIBILITIES%3Co:p%3E%3C/o:p%3E%3C/u%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3ELeading a team which will%26nbsp; front end with customer on the below%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.%26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Analyze, resolve, respond to, and document end user inquiries%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Install desktop/Laptop software using approved tools%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Troubleshoot operating system%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Troubleshoot connection issues with LAN/WAN%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Update tickets with accurate and timely records of work performed, and resolution detail%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Maintain and contribute to a knowledge base%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Coordinate hardware warranty repair%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Escalate to 3rd party vendors when necessary%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Responsible for raising and coordinating problem management issues%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Perform additional tasks (end user/infra related) when required%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Participate in projects%26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Strong understanding and skills in SLA, KPI Management%26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3E%3Cu%3EEXPERIENCE AND KNOWLEDGE%3C/u%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3Cspan style=%22line-height:107%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Experience providing IT support services required, end user support experience preferred%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Experience in factory/manufacturing environment desirable%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Basic understanding of SCCM client troubleshooting%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).%26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Extensive knowledge Windows OS and related configuration.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Basic knowledge of Servers, Switches, Routers, and Data Center related HW%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Basic knowledge of Backup technologies%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Ability to work in a team-oriented multi tower and vendor environments.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Ability to multitask and prioritize work, and%26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Ability to adapt to new processes and procedures%26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Ability to work in a fast paced environment.%26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Ability to handle and safeguard confidential information%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Excellent oral and written communication skills%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Ability to convey technical issues and material to non-technical end users and managers%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3E%3Cu%3EEDUCATION:%3C/u%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3Cspan style=%22line-height:107%;%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• Diploma or degree in IT%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• ITIL and/or any other additional certification preferred%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E• A+, CompTIA, CompTIA+ preferred%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E Candidatar-se agora