Director - Regional Referrals and Scheduling na Trinity Health

Employment Type:

Shift:

Description:

Overview:
Saint Alphonsus Health System (SAHS) is seeking a strategic and collaborative leader to serve as the Director of Regional Referrals and Scheduling. This role is responsible for overseeing centralized referral and scheduling operations across multiple SAHS locations. The Director will work closely with clinical departments, physicians, and Medical Group practice management to improve access, streamline processes, and enhance the patient experience.

This position plays a critical role in optimizing patient flow, ensuring timely access to services, and driving operational efficiency while maintaining high standards of care. The Director will lead initiatives that support improved outcomes, compliance, and performance metrics.

Key Responsibilities:

• Lead and manage centralized referral and scheduling operations across SAHS.

• Develop and execute strategies to improve patient access and experience.

• Collaborate with clinical and administrative stakeholders to streamline workflows.

• Oversee departmental operations including staffing, training, performance management, and budget planning.

• Monitor and report on key performance indicators related to referrals, scheduling, and call center metrics.

• Ensure compliance with local, state, and federal regulations.

• Foster a culture of high performance, teamwork, and patient-centered care.

• Identify and address barriers to timely access and implement process improvements.

• Serve as the primary liaison for referral and scheduling operations across departments.

Skills, Knowledge, Education and Experience:

• Bachelor’s degree (master’s preferred) in business administration/management or related field required.

• Minimum five years’ management experience required along with prior experience as a supervisor or equivalent level within a medical or health care organization.

• Must be able to travel to SAHS facilities or to Trinity Health meetings, as needed.

Why Join Us?
At SAHS, we are committed to delivering compassionate, high-quality care. As Director of Regional Referrals and Scheduling, you’ll be part of a mission-driven organization that values innovation, collaboration, and excellence. Join us in shaping the future of patient access and care delivery.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.