Patient Support Coordinator - Seasonal Coverage na Schumacher

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Great opportunity for Nursing students looking for a part time job while on winter break to join our SCP Team!

Primary Duties and Responsibilities:

• Support the Patient Coordination team in conducting outreach calls to patients post-discharge, ensuring follow-up appointments, medication adherence, and patient understanding of discharge instructions.
• Assist patients with non-clinical needs, including navigation of healthcare resources and referrals.
• Collect and accurately document patient information in designated systems.
• Monitor and record patient-reported concerns, escalating clinical issues to licensed staff as appropriate.
• Provide compassionate communication and patient education under supervision, reinforcing instructions related to care plans and self-management.
• Assist with administrative tasks, including organizing records, maintaining data accuracy, and supporting patient scheduling efforts.
• Collaborate with healthcare team members to ensure timely resolution of patient needs and service coordination.
• Adhere to organizational policies, patient confidentiality requirements, and compliance protocols.

Knowledge, Skills, and Abilities:

• Strong interpersonal and communication skills with a patient-centered approach.
• Basic understanding of anatomy, physiology, medical terminology, and patient care processes.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated organizational and documentation skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration platforms (Teams, Webex).
• Compassion, empathy, and a commitment to providing quality patient interactions.

EDUCATION (Required):

• Currently enrolled in an accredited Associate Degree in Nursing (ADN) or Bachelor of Science in Nursing (BSN) program.

QUALIFICATIONS:

Previous Experience:

• Completion of at least two semesters or one clinical rotation.
• Customer service or healthcare-related experience is a plus.

Knowledge, Skills, and Abilities:

• Ability to demonstrate professionalism, reliability, and a strong sense of accountability.
• Strong interpersonal skills with the ability to establish rapport quickly with patients, families, and healthcare team members.
• Excellent verbal and written communication skills.
• Basic knowledge of clinical practices and patient-centered care principles.
• Strong problem-solving and critical thinking abilities with sound judgment in knowing when to escalate concerns.
• Organizational skills to manage multiple tasks with accuracy and efficiency.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and collaboration platforms such as Teams or Webex.
• Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
• Compassion, empathy, and sensitivity when interacting with diverse patient populations.

Certification and Licenses:

• Basic Life Support (BLS) Certification (Preferred, not required).

CONTACTS INSIDE AND OUTSIDE THE ORGANIZATION:

• Frequent contact with Patient Coordination leadership and team members.
• Regular interaction with patients and families via phone.
• Intermittent contact with clinical staff for issue escalation.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Professional office work setting.
• Continuous oral and written communication.
• Continuous computer use.
• Occasional bending, kneeling, and light lifting up to 10 pounds.
• Requires strong mental focus and attention to detail.

PRIMARY LOCATION:

• Atlanta, GA (In Person role in Corporate Office)

SCHEDULE:

• 25 hours a week for seasonal coverage (December & January)
• Monday - Friday: 9am to 2pm EST (can accommodate afternoon hours if necessary which would be 12pm - 5pm)

CONFIDENTIALITY:

The daily activities of this position will be held in the strictest confidence whether it is in regard to a person, individual and/or a strategic initiative.  Confidentiality must be maintained on any and all documents and/or information processed.

COMPLIANCE:

All SCP Health employees will abide by all policies and procedures including the SCP Health Corporate Compliance Program and will adhere to all applicable local, state, and federal laws.

DISCLAIMER:

The above statements reflect the general duties considered necessary to describe the essential functions of the job as identified and shall not be considered as a detailed description of all work requirements which may be inherent in the position.  They may be subject to change at any time due to reasonable accommodations or other reasons.