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Back Office Supervisor, Primary Care na CommuniCare+OLE

CommuniCare+OLE · Napa, Estados Unidos Da América · Onsite

$71,760.00  -  $87,713.00

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POSITION TITLE: 

Back Office Supervisor, Primary Care 

DEPARTMENT: 

Medical  

REPORTS TO TITLE: 

Health Center Manager  

LOCATION: 

North Napa Campus 

HOURS: 

Monday to Friday, 40 hours a week (full time employment) 

PAY RANGE: 

Annual Salary based on a 40 hour work week: $71,760 to $87,713.60 

DLSE/FLSA STATUS: () 

_X__Exempt/Salaried position 

____Nonexempt/Hourly position 

SUPERVISORY RESPONSIBILITIES (does this position have direct reports): 

YES 

NO 

About CommuniCare+OLE Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.  

 

BENEFITS  

  • Medical, Dental, Vision Coverage 
    • Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium 
  • 18 days of PTO (Vacation & Sick) 
  • 10 Paid Holidays + 1 Float Holiday 
  • 2% employer match with employee 4% Contribution 403(b) retirement plan 
  • Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent) 
  • Life & Accidental Insurance Coverage 
  • Employer contribution for Health Savings Account

 

JOB SUMMARY/OVERVIEW:  

The Back Office Supervisor works under the direction of the Health Center Manager providing day-to-day direct oversight and supervision of the medical assistants. The Back Office Supervisor works as part of a health care team including medical providers, medical assistants, patient service representatives and other support staff to provide comprehensive health services. This position is responsible for helping to ensure medical assistants work effectively and efficiently in a care team setting with an emphasis on customer service and high quality health care.  

CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.  

CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,  

people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of  

all ages and religions, and individuals who have been affected by the legal system. 

YOU ARE WELCOME HERE. 

 

***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. *** 

 

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING  

  1. Education: 

High school diploma or general education degree (GED) required. 

  1. Experience/Lived Experience: 
  • Minimum of 3 years progressive related experience in a healthcare setting; or equivalent combination of education and experience preferred.
  • One year or more of supervisory or leadership experience is preferred.
  • Computer and data entry skills required; electronic health record system preferred. 
  1. Special Skills/Training: 
  • Current CPR certification.
  • Medical Assistant Certificate required.
  • Phlebotomy Certificate (optional)
  • Strong verbal and written communication skills required.
  • Excellent interpersonal and customer service skills required; must have ability to handle difficult patients.
  •  Bilingual strongly preferred

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

1. 

Demonstrated ability to assume responsibility and to work independently and to work well on a team. 

2. 

Supervise training and performance of medical assistants and clinic flow coordinator, and provide direct and timely feedback with regard to daily operations and clinical skills competencies. 

3. 

In conjunction with the Health Center Manager, recruit and hire medical assistants, manage performance, and conduct performance reviews 

4. 

In conjunction with the Access Supervisor and Flow Coordinator, maintain patient flow for quality health care services and efficient use of medical assistants. 

5. 

Provide back-up support for medical assistant team including all functions of a medical assistant. 

6. 

In conjunction with the Health Center Manager and Director of Nursing, oversee clinical QA back office activities

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