Service Advisor na Anderson Auto Group

We’re a family-owned business that began in Nebraska over 25 years ago.  We believe in doing business in a way that builds up the community around us, and we have centered our mission on valuing people.  Anderson Auto Group consists of seven retail locations in Nebraska and Missouri. 

If you do not see the position you are looking for, please apply here and we would be happy to review your resume!

Job Summary: The Service Advisor function is to use his/her strengths in selling of parts and labor for retail customers, for the internal movement of vehicles, for the verification of work performed on repairs, and for the pursuit of excellence with respect to good customer relations.

Duties/Responsibilities:

• Model and uphold Anderson Auto Group’s Core Values.

• Serve as a positive role model and/or teammate.

• Greet customers and ascertain what each customer wants and/or needs.

• Describe merchandise and explain use, operation, and care of merchandise to customer.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Compute sales prices, total purchases, and receive and process cash or credit payment.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Handle customer complaints immediately and according to the dealership’s guidelines alongside the Service Manager. 

Communicate the needs as diagnosed and estimated by service technicians in a precise, clearcut, and accurate manner.

• Receive and welcome customers in a timely, courteous, and professional manner.

• Demonstrate use or operation of merchandise.

• Maintain a complete understanding of the different types of warranties that customers may own.

• Maintain current training on safety for role. • Maintain certification and training for necessary programs.

Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent sales and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Ability to prioritize tasks.

• Ability to function well in a high-paced and at times stressful environment.

• Proficient with Microsoft Office Suite or related software.

• Valid driver’s license 

NOTE: • This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments). 

BENEFITS FOR FULL TIME EMPLOYEES:

• Medical Insurance
• Dental Insurance
• Life Insurance
• 401K
• Flex Benefits
• Short/Long Term Disability Insurance
• Employee Discounts
• No Sundays
• Paid Vacations