Claims Research Clerk na LVMH Perfumes & Cosmetics

LVMH Beauty activities benefit from exceptional dynamism that relies on both the longevity and development of key lines, and on the boldness of new creations.

All are driven by the same values: a quest for excellence, creativity, innovation, and perfect mastery of their image.

The brands cultivate what makes them unique and is guaranteed to make them stand out in a highly competitive global market. The success of the Beauty division depends on finding the right balance between major historic Houses such as Parfums Christian Dior, Parfums Givenchy, Acqua di Parma, Guerlain, and newer brands with strong potential like Kenzo Parfums, Fresh, and Make Up For Ever.

LVMH Beauty invites you today to join its North America teams.

LVMH Beauty is part of the LVMH Group.

Responsibilities:

• Investigate reported claims to determine their validity.
• Coordinate cycle counts as required in researching the claim.
• Manage all documentation and submissions related to each claim.
• Proactively follow up on claims and maintain consistent communication with each brands customer service team.
• Gather all necessary documents and information to file, investigate, and resolve claims related to shortages and overages.
• Liaise with internal and external partners (e.g., shipping, production, and traffic teams) to gather needed information to resolve each claim.

Requirements:

• Demonstrated ability to make strong, independent decisions.
• Ability to work efficiently and effectively.
• Manage requests promptly.
• Capacity to meet multiple deadlines concurrently.
• Excellent organizational skills with a strong emphasis on attention to detail.
• Proficient communication skills, both written and verbal.
• A strong customer service orientation with a dedication to providing exceptional support.
• A focused and positive attitude, contributing to a collaborative and productive environment both within the team and external partners.

QUALIFICATIONS & SKILLS REQUIRED

• Ability to read and write English
• Good communication skills
• Ability to perform basic mathematical calculations (addition, subtraction, multiplication, division)
• Deals with confidential information and/or issues using discretion and judgment

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

The position rate is at $19.50/hour for 1st Shift

7:00am-3:30pm Monday-Friday

All your information will be kept confidential according to EEO guidelines.