Residential Guest Services Attendant na Four Seasons
Four Seasons · Minneapolis, Estados Unidos Da América · Onsite
- Professional
- Escritório em Minneapolis
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.The Four Seasons Hotel Minneapolis seeks a Residential Guest Services Attendant to join our talented team!
Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.
About the role
Basic Purpose: The Residential Guest Services Attendant will work closely with the Residential Concierges being a reference point for arrival and departure; ensuring that all residents' deliveries are delivered promptly; assisting with “While you are away” Housekeeping; conducting property walks; escorting vendors. The Residential Guest Services Attendant will also respond to requests in a timely and efficient manner set forth by our core standards. The Residential Attendant will also be flexible in handling other duties related to the Residential Concierge department that will be assigned by the Residential Concierges.
What you will do
Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified in the Residence Unit Admittance Forms
Provide information regarding residential and/or hotel/resort events, services and amenities
Assist homeowners transporting items to and from private storage if requested
Conducting regular property walks and recording maintenance observations in GH
Assisting with “While you are away” housekeeping services
Escorting Vendors and contractors into units and supervising the work
Assist in Residential Lobby service - answer telephones at the residences concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums
Perform any special projects deemed necessary by your direct supervisor/concierge or Residential Leader
Relocate Resident’s vehicles during parking maintenance
Handle all Owner interaction with the highest level of hospitality and professionalism, accommodating special request whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilities
Communicate residence requests effectively to the Residence Concierge to ensure prompt completion of tasks
What you bring
At least two years of post-secondary education is preferred. One to three years of concierge/residential operations experience in a luxury environment
Prior work experience in hospitality industry; ideally in luxury setting
Extensive knowledge of the Twin Cities and surrounding areas
Ability to read, write and speak English
CPR/First aid certification
Must have a valid Driver’s license
What we offer
We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:
Wage: $22.40 per hour
Comprehensive health and vision insurance
Discovery nights at Four Seasons Properties around the globe
Holiday and vacation pay
Daily meals inspired by award-winning chefs
Uniforms and uniform care
Sick pay, disability coverage and life insurance
We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance:
Parking discounts
Staff lounge and cafeteria space with city view
Up to eight weeks of parental leave pay
Fur baby insurance
401(k) retirement plan
Discounted accommodations at Four Seasons properties worldwide
Dental coverage available at a discounted rate.
Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below:
Instagram: @FSMinneapolis
Learn more about who we are: We Are Four Seasons
Candidates must have valid work authorization for the U.S.
Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application!
