Customer Service Representative na Fluke - Level 3
Fluke - Level 3 · Everett, Estados Unidos Da América · Onsite
- Junior
- Escritório em Everett
Customer Service Representative- In Processor
Join a team that puts people first
Fortive is looking for a proactive and customer-oriented Customer Service Representative-In Processor to support our customers and distributors in coming equipment to be serviced. In this role you’ll be receiving in coming equipment into the Oracle system for service.
Key Responsibilities
- Provide prompt, courteous, and professional customer support
- Verify purchase orders information is correct.
- Verify equipment information and inspect how equipment came into the building.
- Collaborate with internal teams to ensure accurate and timely resolution of customer concerns
- Maintain detailed records of interactions and follow-up actions
- Able to lift 15lbs or less when working on customer unit holds
- Able to sit/stand at a workstation facing a computer for extended periods of time.
- Ability to complete tasks with minimal supervision using established policies, order processing guidelines, procedures, and verbal instructions.
- The standard shift is 8am-5pm Monday-Friday with the occasional overtime to support month end business needs.( able to discuss other times if needed)
- Support customer service work to reduce customer holds
- Help unpack equipment when needed.
Experience/Knowledge/Skills
- An excellent communicator with strong interpersonal skills
- Excellent time management, detail-oriented and organized, able to manage multiple priorities
- Comfortable working in a fast-paced environment
- Customer-focused with a passion for helping others
- Demonstrated ability to utilize Microsoft tools including Outlook, Excel, Word
Preferred
- Prior experience with Oracle is a plus
- High School Diploma required and associate’s degree, or equivalent work experience preferred
Behavioral Attributes
- Excellent attendance
- Able to learn quickly
- Works effectively with coworkers to resolve issues and support team goals.
- Ability to understand and share the feelings of customers, even in difficult situations.
- Maintains an optimistic and friendly demeanor.
- Ability to complete tasks with minimal direction using established policies, guidelines, written & verbal procedures, and instructions.
- Ability to identify issues, drive to root cause by gathering and analyzing information, and providing corrective actions to resolve
About Company
Company
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
