- Professional
- Escritório em Napa
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.We’re Hiring!
Four Seasons Resort and Residences Napa Valley is seeking an experienced Security Supervisor to join our Safety & Security team. Be part of an inspiring group that embodies genuine care and the Golden Rule in the heart of wine country.
About the Role:
The Security Supervisor reports to the Security Manager and plays a key role in maintaining the safety and security of our guests, employees, and property. This role is responsible for assisting with all aspects of the Resort’s security & shuttle operations — including daily supervision, training, and support of the Security& Shuttle teams — while ensuring compliance with all Four Seasons standards and applicable regulations.
You will serve as a leader in promoting a culture of safety awareness, emergency preparedness, and teamwork across all departments, while also fostering a professional and compassionate approach to guest and employee interactions.
What You Will Do:
• Lead and supervise the day-to-day Security & Shuttle operations, ensuring the protection of guests, employees, assets, and property.
• Patrol and inspect the property to identify and correct potential hazards, enforcing all safety and security standards.
• Implement, train, and reinforce policies and procedures related to security, safety, and emergency response.
• Respond effectively and calmly to emergency situations; assist with Fire Command Center operations and emergency coordination.
• Conduct and oversee required training sessions such as Fire Life Safety, OSHA, TIPS, Bloodborne Pathogens (BBP), and Hazard Communication.
• Assist in managing Workers’ Compensation claims and maintaining required safety and incident documentation.
• Write and review incident reports, conduct thorough investigations, and ensure follow-up on all security-related issues.
• Serve as a liaison with local law enforcement and emergency services.
• Assist in developing and testing the Resort’s Fire and Emergency Response Plan, including conducting fire drills.
• Mentor, train, and provide real-time feedback to Security Officers & Shuttle Drivers; support hiring, scheduling, and performance evaluations.
• Promote safety awareness throughout the Resort to reduce accidents and loss, providing proactive training and support.
• Demonstrate professionalism, sound judgment, and discretion in all interactions.
• Work harmoniously and professionally with co-workers and supervisors, upholding Four Seasons’ core value — the Golden Rule: treating others as you wish to be treated.
What You Bring:
• High School Diploma required; Bachelor’s degree preferred.
• Minimum of 2 years of security supervisory experience in a Security role, preferably within a hotel or resort setting.
• Knowledge of CAL-OSHA, OSHA, ADA, and other applicable state and federal codes.
• Strong communication, problem-solving, and leadership skills.
• Ability to remain calm and composed in high-pressure situations.
• Experience leading training or presentations for employees or management.
• Flexible schedule including nights, weekends, holidays, and overnight shifts.
What We Offer:
Hourly: $35.15
Competitive Salary & Benefits
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after 1 year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary employee meals
401(k) retirement plan
Schedule & Hours:
Full-time availability
Flexible for early morning, mid-day, and evening shifts to support 24/7 operational business needs
Must be available to work weekends and holidays
To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.
If you are a qualified individual with a disability or a disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at [email protected].
Learn more about what it is like to work at Four Seasons, visit us:
https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.instagram.com/trussnapavalley/ https://www.instagram.com/auronapavalley/
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Candidatar-se agora
