Lead Server na Augustine Casino

Description

Summary

• We are seeking a professional and friendly server to join our team. As a Lead server, you will be responsible for providing excellent customer service to our guests while ensuring that they enjoy a satisfying dining experience. Serves as a liaison between management and staff, providing support to line staff in the performance of their responsibilities. Your responsibility will include taking orders, serving food and drinks, and maintaining a clean and organized dining area.

Responsibilities

• Ensure high standards of customer service are maintained.
• Conduct team meetings to communicate goals and updates.
• Greet customers as they arrive at the restaurant and provide them with menus.
• Take customer orders and relay them to the kitchen staff.
• Monitors and enforces behavior and dress code of Dining Room Staff.
• Communicate with management regarding any area in need of special attention to better facilitate excellent guest service.
• Have a strong understanding of inventory and the ability to manage inventory ordering.
• Assist in the setup and closure of the dining area.
• Possess thorough knowledge of the products and services offered to customers.
• Training and development of staff and being able to abide by all applicable protocols and regulations. 
• Always present a professional manner including uniform standards and appearance.
• Serve food and drinks to customers in a timely and efficient manner.
• Ensure that customers have everything they need throughout their dining experience.
• Answer any questions customers may have about the menu, F&B outlets, or casino.
• Clean and maintain the dining area, including tables, chairs, and floors.
• Process customer payments and make changes accurately.
• Work closely with other staff members to ensure that the restaurant runs smoothly.
• Uphold a professional, courteous, and friendly demeanor, even during busy and high-pressure periods of business. 
• Practice and observe safety rules and regulations and encourage others to do so.
• Must be able to work varied shifts and varied days off, including weekends and holiday periods.
• Other duties as assigned.

Requirements

Qualifications/Education/Experience

• Must possess at least 2 years of experience in a supervisory role.
• Knowledge of upselling techniques.
• An outgoing personality with interest in guest hospitality
• Must have a valid Food Handlers Certification and Responsible Beverage Server (RBS) Certification as a pre-requisite to receiving a job offer.
• Previous experience as a server or in a customer service role preferred.
• Strong organizational and time management abilities.
• Basic computer skills and familiarity with POS system.
• Bilingual (Spanish/English) required.
• Strong English communication skills required to interact with guests, team members, and vendors.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and ability to follow instructions.
• Basic math and money-handling skills.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Ability to stand for extended periods of time and lift to 30 pounds.

Note

This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.

If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.

Indian Preference Policy

Preference in filling vacancies is given to qualified Indian candidates in accordance with Tribal Law. Verification must be submitted with this application, if claiming Indian Preference. Consideration will be given to non-Indian applicants in the absence of qualified Indian Preference eligible candidates.

Equal Opportunity Employer

Within the scope of Indian Preference, all candidates will receive consideration without regard to race, color, sex, religion, national origin, or other non-merit factors.