Field Service Tech presso Duravant

Description

Key Technology has been providing innovative solutions to the food industry since 1948. We are a global leader in the design and manufacture of food processing technology. Products range from conveying, digital sorting, and process automation technology. Our ongoing innovations provide increased control, continuous processing and longer machine life – in processed fruits and vegetables, nuts, dried fruit, fresh-cut produce and more. At Key, we continually strive to find and fulfill our customers’ growing needs.

We are seeking a Field Service Technician to join our talented team!

Qualifications

As a Field Service Technician, you will be responsible for total equipment lifecycle management services that optimize the performance of Key's equipment at our customer's locations. Field Service Technicians travel to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernization. You will be responsible for services that include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits, and training.

Essential duties and responsibilities include:

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services 
• Perform mechanical and electrical/electronic modifications including PC repair and installs. Evaluates defects and troubleshoots different types of issues affecting computer systems, servers or networks. This could include PLC programs and servo drive configuration 
• Conduct site visit meetings with customer contacts to include explanation of job scope and work completed and conduct training with customers personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
• Troubleshoot equipment through listening to, observing mechanical/electrical devices in operation, reviewing machine data, etc., to locate causes of issues and concerns. Provide equipment reliability feedback to quality engineering and collaborate on improvements.
• Dismantles devices to gain access to and remove defective parts.
  •    Repairs or replaces defective parts.
  •    Examines form and texture of parts to detect imperfections.
  •    Starts up and adjusts equipment for proper function.
  •    Cleans and lubricates equipment.
• Achieve service delivery goals including response time, first time fix and customer satisfaction rates.
• Ensure paperwork, timesheets, CRM entries, expenses and other paperwork functions are done promptly, completed on time and to a high quality.  
• Connects electric motors solenoids and other electrical equipment to power sources per electrical drawings.
• Operate hoists, jacks and forklifts.

Education and Experience

AA Degree or equivalent certificate from a college or technical school and three years related experience or equivalent combination of education and experience.  Advance degree preferred. 2-4 years exposure within the food processing or related industry.

Must be able to present information and respond to questions from groups of managers, clients, and customers. Able to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Must be capable of using a wide variety of hand and power tools. 

High proficiency in Microsoft Office, and service software technology. Experience with Linux OS preferred. Must have a working knowledge of basic electrical/electronic theory and components

Must be able to travel extensively (up to 80%), including international travel. Must have a valid driver license. Will have a major credit card for travel emergencies or be eligible to obtain a company-sponsored card. An up-to-date US passport is required for international travel.  Must be available a variety of scheduled hours, which could include evenings and weekends. 

Employment with Key Technology is contingent upon successfully completing a pre-employment drug screen, criminal history, social security, and reference check. Driving is requiring for this position, so candidates must have a valid driver's license and acceptable driving record. Key Technology is an equal employment opportunity (EEO) employer. In addition to federal law requirements, Key Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should contact the Key Technology Human Resources Department to request accommodation. Key Technology participates in E-Verify.