New York Summer Camp Admin & Operations Assistant Director - Seasonal na Kids in the Game

Description

TURN YOUR SUMMER INTO SOMETHING EXTRAORDINARY – BECOME A SEASONAL ADMIN & OPS ASSISTANT DIRECTOR WITH KIDS IN THE GAME!

Empower Staff, Inspire Campers, and Build a Summer That Matters.

Kids in the Game provides unforgettable day camp experiences for hundreds of New York children across Manhattan, Brooklyn, the Bronx, and now Westchester & Jersey City! When you join the Kids in the Game summer camp leadership cohort, you’ll be part of a dynamic team of Camp Directors, Assistant Directors, and 275+ coaches running outstanding programming at our 13 summer day camps. 

THE KIDS IN THE GAME SUMMER CAMP EXPERIENCE

Kids in the Game camps are where sports, creativity, and community come together to shape confident, compassionate, and connected kids. Every summer, our camps across New York City, Westchester & Jersey City bring together diverse groups of children to explore new sports, build friendships, develop positive social skills, and learn how to be part of a team. Our camps offer kids a uniquely designed blend of sports and games, arts and crafts, STEM enrichment, field trips, swim activities, theme weeks, and all-camp special events to make every week the highlight of a child's summer.

Each day is fueled by energy, laughter, and belonging. Our team of camp leaders, specialists, and counselors create an environment where every child feels seen, supported, and inspired to try something new. We believe camp is more than a summer activity — it’s a place where kids discover who they are and who they can become.

As a Certified B Corporation, we're also on a mission to positively impact the lives of all of our stakeholders - campers, families, staff, community members, and our partners. We’re looking for Assistant Directors who want to inspire the next generation of leaders, model and build emotional intelligence, boost kids’ confidence, create tight-knit communities, and bring inclusive camp programs into communities across NYC, Westchester & Jersey City. 

Your Leadership Can Change the Game — Join Kids in the Game This Summer.

ADMIN & OPS ASSISTANT DIRECTOR ROLE & KEY TASKS

As one of our Admin & Ops Assistant Directors, you'll report to the Camp Director and work closely with the Programming & Off-Site Assistant Directors to oversee and manage camp operations. This role manages family and external communications (phone & email), camper registration and enrollment, operations systems (i.e. supplies inventory, purchasing, data management using spreadsheets and data tools), camp compliance and permits, documents and file management, and on-site administrative tasks. The Admin & Ops Assistant Director ensures everything behind the scenes is organized, accurate, and ready to run smoothly day to day.

This role is deeply rooted in customer care, data and information management, superior organizational and administrative skills, and a high level of daily and weekly task execution. As an Admin and Ops Assistant Director, your goal is to help families feel supported, informed, and excited about their camp experience, supporting them through the registration process, greeting them each day, answering questions, and providing them with the best possible customer and child care experience. You’re also an on-site leader for the camp team, making sure the camp staff have the resources and information they need to be successful, and ensuring that we are fully complaint with Department of Health regulations and maintaining our safety procedures.

We currently have 11 New York based camp locations with the possibility of a Queens camp. The sites and addresses are:

• Westchester & The Bronx:
  • Westchester-Crestwood - 465 Westchester Ave, Tuckahoe, NY 10707
  • Riverdale - 452 W 260th St, The Bronx, NY 10471
• Manhattan:
  • Inwood - 532 W 215th St, New York, NY 10034
  • Upper West Side - 147 W 70th St, NY, NY 10023
  • West Village - 272 W 10th St, New York, NY 10014
  • Upper East Side (Carnegie Hill)- 4 E 90th St, NY, NY 10128
  • Upper East Side (Yorkville) - 540 East 76th Street, New York, NY 10021
  • East Village - 44 E 2nd St, NY, NY 10003
• Brooklyn:
  • Park Slope - 588 6th St, Brooklyn, NY 11215
  • Greenpoint - 100 Dobbin St, Brooklyn, NY 11222
  • Fort Greene - 39 Adelphi St, Brooklyn, NY 11205
• Queens - TBD

You must be able to arrive by 7:30am daily via public transportation or personal transportation (car) and stay on-site until 5pm daily (and until 5:30pm twice per week to oversee after care activities).

The Admin & Ops Assistant Director’s responsibilities include:

Ambassadorship, Core Values & Camp Culture

• Ambassadorship: As one of the first and last people families interact with each day, you are the front-facing ambassador of our camp experience. You model our mission through warmth, professionalism, and clarity in every conversation—whether greeting families at drop-off, answering a concern with patience, or guiding them through paperwork and systems. You help families understand not just what we do, but why we do it and who we are.
• Camp Culture: Help shape the emotional feel of camp by setting a welcoming tone and supporting daily rituals like morning rallies, theme days, and family touchpoints. You help to create belonging through communication—ensuring families feel informed, connected, and proud to be part of the KING community.
• Ambitious: Lead with forward-thinking organization and problem solving. Look for ways to streamline systems, improve communication, and elevate the family experience. When you build stronger processes, you make space for deeper community connection.
• Positive: Set the tone each day with enthusiasm, optimism, and fun. You set the emotional temperature—staying upbeat, approachable, and calm even when things get busy or unexpected.
• Committed: Lead with consistency and reliability. Show up prepared, communicate clearly, and take ownership of your work. Model reliability that builds trust with families, staff, and your co-leadership team.
• Inclusive: Create spaces where families, staff and campers feel seen and included regardless of background, language, familiarity with camp, or comfort navigating systems. Meet families where they are and ensure everyone feels welcome and supported.
• Empathetic: Lead with compassion and care in every interaction. Understand that families are trusting us with what matters most to them—their children. Listen, validate concerns, and partner with them creating a safe and caring space at camp for them and their campers.

Family Communication & Customer Success

• Conduct outreach to potential camp families during the pre-summer weeks
• Support open houses, fairs, and pre-summer marketing opportunities (virtual and in-person events in the spring)
• Serve as the primary daily point of contact for families at drop-off and pick-up
• Act as an ambassador for Kids in the Game and provide a high level of customer care and support to all families and partners
• Respond to questions quickly and professionally across email, phone, and in-person
• Send daily reminders, weekly newsletters, and program highlights to build family connection
• Support parent onboarding to camp systems before and during the camp season (payments, forms, registrations)
• Flag camper concerns or updates to the Camp Director as needed
• Work closely with Kids in the Game Cx team to respond to inquiries and provide families with accurate information regarding their registration, balances, and other needs 

Enrollment & Compliance

• Track and maintain camper registration lists and weekly rosters in the registration and document management systems (Ultracamp, Docusign, Google Docs, Google Sheets)
• Send reminders to families to submit required camp registration paperwork prior to the first day of camp (phone, email)
• Monitor and collect missing paperwork, medical forms, consents, and follow-ups; track forms into registration portal
• Register or rnter new or last-minute campers into the system on-site
• Collect cash payments and process digital payments in registration portal
• Keep all camper and staff binders and files fully organized and up to date
• Support DOH readiness by preparing binders and files for site inspections

Daily Camp Operations

• Arrive at the camp site by 7:30am daily to open the camp site, set up the morning arrival area, prepare daily rosters and print schedules, etc.
• Manage camper check-in & check-out systems; update daily attendance and follow up with absent campers’ families
• Review staff timesheets and sign-in/sign-out sheets; update daily attendance and follow up with absent staff
• Collaborate with Programming and Off-site Assistant Directors for swim, field trips, and special events planning and logistics
• Prepare clipboards with daily schedules updated, rosters, swim & field permissions, allergy & medical information, and other relevant camper details
• Rotate around the camp to conduct observations, engage with campers and staff, and become familiar with daily activities
• Work closely with assigned camp photographer to collect photos to upload to Waldo photo system and use in weekly newsletters
• Organize and maintain supply inventory; order office & camp materials/equipment
• Assist with facility readiness and general housekeeping when needed; maintain clean and organized camp office and equipment storage spaces

Safety & Compliance

• Become familiar with and maintain compliance with all NYC Department of Health, American Camp Association, and Kids in the Game safety regulations
• Ensure that staff certifications (CPR, First Aid, AED) are current and on-site
• Implement and enforce all safety protocols—including camper supervision ratios, emergency procedures, and incident reporting
• Collect and submit incident reports in incident logs, escalating as needed for further incident reporting
• Support in leading staff training on emergency response, first aid procedures, and appropriate camper management techniques
• Respond to behavioral, medical, or environmental incidents calmly and effectively; communicate outcomes with families and leadership
• Maintain a culture of psychological safety—ensuring every camper and staff member feels physically and emotionally secure

SEASONAL WORK EXPECTATIONS & SUMMER SCHEDULE

Pre-Summer Work Expectations & Schedule

Part time in-person & remote work from April to June dedicated to training, documentation & registration, family outreach, & parent orientations

April

• Weekly hours:
  • 5-8 hours per week
  • Remote & office hours for completing Admin Assistant Director tasks
  • Day time OR Evening hours for training
• Remote work & tasks:
  • Attend meetings with your Camp Leadership teams bi-weekly. Start preparing for the summer weeks (family engagement, registrations, camp payments, camper paperwork, communications, etc)
    • Camp Directors will set periodic 1:1 check ins with the Admin Assistant Director to discuss enrollment, camp prep & family/staff communications
  • Support parent outreach and communication
    • Answer questions and sending up relevant camp information
  • Support in making camper phone calls and help parents register for camp or complete their registration
  • Support with camp marketing
    • Help with virtual or in-person camp fairs/events in the community and open houses. You will help to promote the camp and answer parent questions at these events.
  • Attend Camp Trainings and support in creating training materials
    • Admin Assistant Director Trainings
      • 3 to 4 sessions starting in April
      • Attend training specific to admin duties such as: operations, compliance, camper / employee files, customer success, parent communications, UltraCamp
  • Support with Virtual or In Person Parent Open Houses with the Camp Director
    • Supervise the chat rooms to answer questions and collect family information
• In-person expectations:
  • Once a month attend meetings with Camp Teams and work on camper documentation at our main office
• Training requirements: 
  • New Hire Orientation
    • Two weeks after onboarding
  • New Admin & Ops Assistant Director virtual trainings
  • Onboarding & Permit Required Trainings:
    • Anti Sexual Harassment
    • Mandated Reporter

May - June

• Weekly hours: 
  • 10-15 hours per week
  • Remote & office hours for completing Camp Director tasks
  • Evening & weekend  hours for training (Saturdays)
• Remote work & tasks:
  • Attend specific Admin & Ops Assistant Director meetings and check ins with our team
  • Support parent outreach and communication
    • Collecting all outdated payments and camper paperwork before day 1 of camp
    • Answer parent questions or concerns
  • Continue Camp Leadership meetings and check ins
    • Wrap up summer paperwork and files prep
  • Support in staff retention efforts and touch points with your camp staff
    • Pre-camp meetings / team outing
• In-person expectations:
  • Attend Camp Trainings and support in creating training materials
    • Leadership/All Staff/Camp Site Specific Trainings
    • CPR/First Aid/AED Trainings
  • Attend & Support all On Site Training Days for camp staff
    • 3 full days the week before camp begins
    • Times and Days TBD (may include 1-2 Saturdays)
• Training requirements:
  • Attend Admin Assistant Director Trainings
    • Complete in-person and virtual training in TalentLMS
  • Attend in-person Camp Field Day training

Summer Camp Work Expectations & Schedule

Camp Addresses:

• Westchester-Crestwood - 465 Westchester Ave, Tuckahoe, NY 10707
• Riverdale - 452 W 260th St, The Bronx, NY 10471
• Inwood - 532 W 215th St, New York, NY 10034
• Upper West Side - 147 W 70th St, NY, NY 10023

  Benefícios adicionais