Client Services Representative - AZ - Animal Health Institute na Midwestern University

Summary

The Client Services Representative is part of the Clinic Finance Department and performs a variety of front office operations which includes acting as the initial point of contact for all individuals entering the Animal Health Institute, assisting clients with checking-in, obtaining the status of appointments and assist with registration.  This individual will provide excellent service and support for the students, faculty, staff, and clients at the Animal Health Institute. The Client Services Representative must develop an understanding of the Animal Health Institute’s operations to effectively provide general information regarding the AHI clinics and its services. This position reports to the Manager of Patient Accounts. 

Essential Duties and Responsibilities

Check-in and Registration

• Determine how to check in patients and assist clients with check-in processes, both in the building and curbside.
• Ensure optimal client satisfaction upon patient arrival, check-in, registration, and waiting in the lobby.
• Communicate with clients effectively to provide a professional and accurate check in experience and registration process.
• Ensure timeliness of appointment times and provide wait times to clients.
• Provide clients with assistance in completing registration forms as appropriate and necessary
• Communicate with all individuals visiting the Animal Health Institute and escalate complex issues to leadership.
• Serve as a liaison between clients, clinic staff and students by assisting with various questions to reduce number of visits to the Account Representatives.
• Assist with payment collections for clients at the Equine Bovine Center.

Oversee Lobby

• Ensure a safe working area for all colleagues and patients.
• Communicate with patients effectively, greet patients politely, assist with all inquiries and special requests appropriately.
• Provide optimal level of client services, maintain professionalism to resolve all customer issues, and provide all general information concerning the Animal Health Institute.
• Coordinate with available University service agents to fulfill customer accommodations.

Front Desk Coverage

• Occasionally covering for other staff, including in connections with functions of the accounting office; credit, collection, insurance, and billing matters; and other functions performed by Account Representatives at the Animal Health Institute.

Other

• Other duties as assigned       

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience              

High school diploma or GED is required.  Must have 3-5 years of experience working in a customer service related role.  Previous data entry experience is preferred.  Previous experience working in a healthcare setting is highly desired.  Experience working in a team environment with a high focus on excellent customer service and the ability to maintain a professional demeanor, be detail oriented, and promote a welcoming atmosphere is essential.

Computer Skills                                               

Computer proficiency in MS Office (Word, Excel, Outlook).  Experience using medical practice management software is a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, talk and hear.  The employee must regularly use hands to handle or feel and reach with hands and arms.  The employee must frequently lift and/or move up to 40 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance.  We offer flexible spending accounts including healthcare reimbursement and child/dependent care account.  We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days.  We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program.  Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility. 

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, and regulation. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/).  Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.