Regional Service Mgr na Heavy Machines LLC

Description

• Develop a clear business plan for the allocated territory to drive maximum growth, profitability and customer satisfaction.
• Prepare and establishes budgets and forecasts
• Work closely with the locations Field Service Manager when dealing with customer, employee, and business needs
• Develop a clear business plan for the in-house shop development. Establish budget needs for implementation
• Configure and generate quotes to sale service work performed in house or on site
• Manage the P&L Statements to maximize growth and profitability for the regions trade area in parts and service.
• Continuously monitor service quality, and technical training and ability followed by recommendations for improvement and implementation of plans
• Timely and effective resolution of customer/machine problems. Ensure proper response to customer concerns and provides resolution of issues and/or complaints
• Manage a continuous, 24 hour by 7 day a week, support network in response to customer calls for service/ parts.
• Support the business by identifying customer needs and life cycle management requirements.
• Assesses manpower needs and identifies short falls, respond and follow up with employee issues and resolutions.
• Responsible for primary hiring, performance appraisals, coaching/counseling, employee development and necessary communications in regards to performance issues.
• Other duties as assigned

Qualifications

• Strong technical knowledge
• Advanced oral/written communication, presentation, negotiation and sales strategy skills
• Strong interpersonal skills.
• The highest ethical standards including honesty, integrity and dedication
• Ability to diplomatically manage difficult customer and/or employee situations
• Demonstrated ability to maintain confidentiality
• Must be able to pass DOT physical
• Advanced computer skills, excellent knowledge of Windows Office Products
• Bachelors Degree in Business preferred
• 10 plus years of service business experience in the heavy machinery industry
• Factory, Mechanical, or Vocational training is very beneficial
• Mechanical/Supervisory experience in the industrial or heavy equipment fields is a plus