Homeoffice Customer Relationship Service Representative na Percepta

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EThe Concierge Specialist provides support for the Client and experiences the satisfaction of being part of a unique culture. You will also provide customized, easy, effortless experiences to some of the most beloved automobile brands in the world. We support luxury customers by creating relationships based on understanding customer needs, concerns, lifestyles, and preferences. In this role, team members are empowered to make decisions and think creatively - whatever is needed to drive customer loyalty.%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3EDuring a Typical Day, You’ll%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22bodybullet2%22 style=%22mso-list:l0 level1 lfo2;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EOwn the customer experience from the very beginning to the end - build rapport and anticipate needs through authentic connection and curiosity with customers.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22bodybullet2%22 style=%22mso-list:l0 level1 lfo2;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EPromptly process and answer/resolve customer inquiries, concerns, or technical questions, determine the appropriate actions based upon job aids, research, and existing desktop solution tools, and take the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22bodybullet2%22 style=%22mso-list:l0 level1 lfo2;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EUnderstand the use of technology, scripts, and product knowledge. Actively listens to the customer providing answers, while controlling the call to lead the customer in an efficient professional manner.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22bodybullet2%22 style=%22mso-list:l0 level1 lfo2;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EProvide recommendations to leadership regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22bodybullet2%22 style=%22mso-list:l0 level1 lfo2;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EMaintain exceptional product knowledge as it relates to technical support. Remains knowledgeable of product and service offerings, current industry products, and technologies.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22bodybullet2%22 style=%22mso-list:l0 level1 lfo2;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EPartner with other vendors as necessary for troubleshooting and resolution.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22bodybullet2%22 style=%22mso-list:l0 level1 lfo2;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EResearch and resolve billing or payment issues.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22bodybullet2%22 style=%22mso-list:none;tab-stops:.5in;%22%3E%3Cspan style=%22font-family:%27Calibri%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22bodybullet2%22 style=%22mso-list:none;tab-stops:.5in;%22%3E%3Cspan style=%22font-family:%27Calibri%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E%3Cstrong%3EWhat You Bring to the Role%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22bodybullet2%22 style=%22mso-list:l4 level1 lfo3;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EHigh School Diploma or equivalent required; Associate or bachelor’s degree preferred%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22bodybullet2%22 style=%22mso-list:l4 level1 lfo3;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E1 to 2 years of%26nbsp;experience in training, public relations, sales, marketing, or customer service%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22bodybullet2%22 style=%22mso-list:l4 level1 lfo3;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EPrevious experience supporting customers through phone interaction preferred%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22bodybullet2%22 style=%22mso-list:l4 level1 lfo3;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EExperience or interest in working with technology is preferred%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22bodybullet2%22 style=%22mso-list:l4 level1 lfo3;%22%3E%3Cspan style=%22font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EExperience with customer contact systems is required%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22bodybullet2%22 style=%22mso-list:none;tab-stops:.5in;%22%3E%3Cspan style=%22font-family:%27Calibri%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22bodybullet2%22 style=%22mso-list:none;tab-stops:.5in;%22%3E%3Cspan style=%22font-family:%27Calibri%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E%3Cstrong%3EWhat You Can Expect%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22bodybullet2%22 style=%22mso-list:none;tab-stops:.5in;%22%3E%3Cspan style=%22font-family:%27Calibri%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-list:l2 level1 lfo4;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EStarting pay rate of %2417.50 an hour%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-list:l2 level1 lfo4;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EHealth/Dental/Vision/Life Insurance%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-list:l2 level1 lfo4;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EFlexible Spending Account (FSA) and Health Savings Account (HSA)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-list:l2 level1 lfo4;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E401(k) with company match%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-list:l2 level1 lfo4;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EVacation/Sick Time and Paid Holidays%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-list:l2 level1 lfo4;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3ETuition Reimbursement%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-list:l2 level1 lfo4;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EEmployee Assistance Program%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-list:l2 level1 lfo4;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EEmployee Discount Program%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-list:l2 level1 lfo4;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3ETraining and Development Programs (Percepta College)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-list:l2 level1 lfo4;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EEmployee Rewards Program (Perci Perks)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3EA Bit More About Your Role%26nbsp;%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-list:l3 level1 lfo5;tab-stops:list .25in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EEnsure that all customer contacts are properly logged into Reveal CRM, ensure that VZ has accurate contact information on the customer, manage and audit of documentation of customer files%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-list:l3 level1 lfo5;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EUse additional resources and escalation points including diagnostic information, technical manuals, and call history logs to find solutions for basic to intermediate-level issues.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-list:l3 level1 lfo5;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3ERecommend changes to departmental policies and procedures to improve support services provided to the customer, as needed keep the Supervisor informed of any issues as they arise.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-list:l3 level1 lfo5;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EAttend team meetings, 1-on-1s, focus groups, and training sessions as scheduled.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.25in;mso-list:l3 level1 lfo5;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %27Times New Roman%27;line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EHandle additional projects and assignments as needed and fit individual skills.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3EAbout Percepta%26nbsp;%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EEstablished in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EOur values are the heartbeat of our organization, and we live, breathe, and play by them%26nbsp;%3C/span%3E%3Ci%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cu%3Eevery%3C/u%3E%3C/span%3E%3C/i%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%26nbsp;%3C/span%3E%3Ci%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cu%3Eday%3C/u%3E%3C/span%3E%3C/i%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E. As a Percepta team member, you can expect:%26nbsp;%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3ECulture of Service%3C/strong%3E%26nbsp;– to be treated like you are the customer from day one%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3ETeamwork%3C/strong%3E%3C/span%3E%3Ci%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3E%26nbsp;%3C/strong%3E%3C/span%3E%3C/i%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3ERespect%3C/strong%3E%3C/span%3E%3Ci%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3E%26nbsp;%3C/strong%3E%3C/span%3E%3C/i%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E– a team that is accountable, dependable, and gives you their full attention%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3EProactive%3C/strong%3E%3C/span%3E%3Ci%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3E%26nbsp;%3C/strong%3E%3C/span%3E%3C/i%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3ECareer%3C/strong%3E%26nbsp;%3Cstrong%3EGrowth%3C/strong%3E%26nbsp;– lots of learning opportunities for aspiring minds%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3EDiversity%3C/strong%3E%26nbsp;– be a part of our growing diverse and community-minded organization that is all about having fun!%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3ECompetitive Compensation%3C/strong%3E%26nbsp;– we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Ci%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EAs a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.%3C/span%3E%3C/i%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Ci%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EPlease note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or%26nbsp;personal information such as bank account details%26nbsp;from applicants at any point in the recruitment process.%3C/span%3E%3C/i%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Ci%3E%3Cspan style=%22line-height:107%;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E#LI-Remote%3C/span%3E%3C/i%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E Candidatar-se agora