Associate Director, Access & Engagement na Los Angeles Homeless Services Authority

About the Department

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our 750+ FTE staff are adaptive problem solvers and passionate about enriching people’s lives.  If you are mission-driven, dedicated to superior service and support, and can diligently work independently and in a collaborative environment, join our team.  LAHSA is leading the fight to end homelessness in LA County.  Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package.  
 
Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles.  As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.

The Associate Director will assist in managing the overall operations of the department.  This position will assist in the development of a Homeless Engagement Team, building on the current momentum of systems coordination for families, singles, and youth by ensuring best practice models are developed and utilized by department staff.  This includes integrated strategic planning for the department, coordination with the Coordinated Entry System (CES), collaboration with City and County partners and management of staff and daily operations. The Associate Director will ensure data entry and compliance with HMIS (Homeless Management Information System), accurate and timely outcomes/reporting requirements and ensure the department meets established performance targets including quality improvement goals and objectives. 

The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.  

Position Duties

Program Management & Oversight

• Supervises managers and outreach and engagement staff; schedules and directs work, performs orientation, coordinates training, and quality assurance activities, recommends personnel actions such as selection, evaluation, promotion, etc.  
• Responsible for reaching the units identified performance indicators and quality improvement goals and objectives and reporting on results.
• Assists in developing policies, procedures, and protocols necessary to carry out unit activities.  
• Assist Director with the preparation of budgets and quarterly reports.
• Assist Director in ensuring that all contract requirements are met.   
• Provide oversight of program contracts to ensure successful implementation, coordination of client services, achievement of program performance measures, and evaluation of services provided.  
• Ensure projects are in compliance with contracts, partnership agreements, and all other funding requirements, program goals, and stakeholder expectations.  
• Operate as the primary contact person for all program matters.  

Staff Support & Development

• Provide direct supervision of managers.
• Ensure effective planning and scheduling of staff workload and assignments.
• Conduct supervision meetings.
• Provide regular and appropriate feedback for promoting opportunities for professional growth, verbal, and written improvement plans when needed, and regular evaluations.  

Community Engagement

• Build relationships and collaborate with CES, community substance abuse and mental health providers to ensure seamless referrals and services.  
• Creatively use and develop community resources to brokers and link clients to services.  
• Attend and present at community and other meetings when appropriate.

Documentation

• Maintain documentation standards as set forth by the program contract and LAHSA policies.   
• Ensure HMIS data entry and accuracy.
• Prepare reports for the department director as requested.
• Assists with quarterly and annual audits as contractually mandated.

Minimum Qualifications

• In-depth knowledge of homeless populations, systems, and programs, including HUD/HEARTH federal policy and program guidelines.
• Knowledge of complex, public systems of care for the homeless population.
• Knowledge of coordinated entry system for the homeless.
• Knowledge of relevant research on the homeless and evidence-based practices for homeless systems and interventions.
• Ability to manage multiple projects and ensure deadlines are met.  Candidates should possess knowledge of best practice models for assisting homeless people with varying degrees of needs/conditions and have a strong understanding of contractual requirements/compliance and applicable performance measures.   
• Perform other duties as assigned.

Other Qualifications

• Minimum of six (6) years’ experience working with homeless populations.
• Minimum of four (4) years’ experience managing staff and managing/supervising/directing a social service program that serves the homeless population.
• Must have experience working with a wide range of homeless and social service providers, City and County Departments and Elected Officials and the ability to maintain those professional relationships.
• Bachelor’s Degree from an accredited College or University is desired with a minimum of six (6) years of experience in Human/Social Services in a director, supervisory or leadership capacity.  
• Any combination of extensive and applicable work experience and educational credentials to perform the above duties successfully.  

License Requirement

• A valid California Class C driver's license is required at the time of hire. Employees must have a good driving record for a minimum of three (3) years. 

Additional Information: LAHSA has adopted a hybrid telework policy requiring employees to work onsite at our Los Angeles office a minimum of two (2) days per week. Applicants must be able to meet this onsite requirement, with or without a reasonable accommodation. LAHSA is committed to providing equal employment opportunities and reasonable accommodations to qualified individuals with disabilities. If you require an accommodation, please contact Human Resources at [email protected] to initiate the interactive process. 

Residency Requirement: This position requires the employee to reside within the State of California. Proof of residency may be requested as part of the onboarding process to ensure compliance with organizational and operational requirements. 

Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at [email protected].

We are an Equal Opportunity / E-Verify Employer

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