Manager, Equipment & Patient Transport na Aah
Aah · Winston-Salem, Estados Unidos Da América · Onsite
- Professional
- Escritório em Winston-Salem
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
1st Shift (must be available 24/7 since responsibility includes all shifts)
Pay Range
$32.45 - $48.70Major Responsibilities:
Directs the overall operation and services of the department to provide the highest quality of customer focused, and cost- effective services.
- Plan, design and implement appropriate staffing patterns based on financial and customer feedback/input data which addresses identified customer needs (i.e. adjusted work hours, appropriate allocation of staff per time of day, determination of shift assignments based on work volumes, priorities, or specific department/customer needs).
- Direct and manage appropriate work flow patterns, solve problems, implement emergency procedures, and address customer needs at all levels of the organization.
- Collect, interpret, and analyze operational data and design and implement short and long-term department vision, and goals (i.e. identification of services provided or needed, service volumes, staff productivity, capital needs, budgetary needs, opportunities for process improvement and/or performance improvement initiatives or projects, etc.)
- Develops and implements specific department policies and procedures and assures that operational/customer service standards are created, implemented and monitored.
- Initiates, facilitates, implements and monitors quality assurance activities (i.e. CQI projects, data collection, data interpretation, etc.) to ensure operational effectiveness and identification of operational improvement opportunities.
- Establishes a “Team” working environment which fosters and supports an understanding of and mutual respect for department leadership, individual coworkers, operational/customer service standards, and interdependent working relationships.
- Maintains and monitors the EPD/PT system to include software upgrades and the evaluation of new technology.
- Manages emergency situations and alarms to ensure prompt service response to i.e. cardiac arrest, trauma, codes, fire, etc.) via appropriate policies and procedures, appropriate and functioning equipment and utilization of highly qualified and trained staff.
Plan, design, implement, monitor and evaluate process/staffing redesign and performance improvement projects and initiatives.
- Actively explores new opportunities for process improvement and/or redesign in order to identify and implement efficiencies in patient throughput, customer focused services, new or updated technology, productivity efficiencies, cost saving ideas, etc.
- Initiate associate cross training where applicable.
- Identify, facilitate, implement and monitor performance improvement initiatives/projects in order to improve service, solve problems, increase productivity, and/or realize cost efficiencies.
- Continuously analyze and evaluate staffing patterns, work flow processes, work unit volumes, etc., in order to provide excellent communication services to internal and external customers.
Develops and monitors the annual operating budgets of the distinct department of responsibility.
- Plan and prepare the annual budget to include personnel and non-personnel consistent with workload and service expectations.
- Assessment, control and management of total operating expenses (i.e. analyze responsibility summary, labor distribution report, over/under man hours report, etc.)
- Review and authorize all department monthly invoices for payment (i.e. telephone bills, service charges, etc.).
- Evaluate and recommend changes to specialty bed rental and wheelchair inventory.
Oversees the recruitment and selection of departmental personnel in order to provide the highest quality of customer focused and cost-effective services.
- Interviews and hires highly qualified, customer service orientated and applicants.
- Creates, implements, and assesses new associate orientation programs.
- Initiates and completes disciplinary procedures.
- Prepares or assists in the evaluation of employee performance, and develops performance measurement indicators and reports.
- Assesses or designates assessment of department staff (knowledge/skill levels) to determine development needs, designs and implements employee development plans, provides one-on-one mentoring, coaching and counseling, and provides or designates identification and documentation of specific employee goals with completion time frames and follow-up plan.
- Monitors departments staff work hours, productivity levels and PTO (i.e. sick time, holiday time, vacation time, retro pay, bonus pay, etc.).
- Develops, designs, implements and/or manages staff education activities (employee competency, safety, new procedure/equipment education, system design modification/enhancement education, customer service standards/expectations, etc.).
Education/Experience Required:
- Bachelors degree and equivalent experience with a minimum of 5-10 years administrative/management experience in Healthcare.
- Minimum of 5-10 years experience with salary, expense, revenue and service unit management and budget preparation.
- Functioning computer experience to include Excel, Word and Power Point.
- Previous experience with creation, design, facilitation and implementation of process and staffing redesign.
- Experience with quality management processes. Strong background in logistics.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
