- Junior
- Escritório em Eschborn
At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!
FISKARS GROUP
Consumer Care Representative
OUR ROLE
At Fiskars Group, we create meaningful experiences that bring joy to everyday life. We are now looking for a Consumer Care Representative to join our Consumer Care Europe team in Eschborn, Germany. In this role, you will be the first point of contact for consumers across Europe, ensuring exceptional service and building trust in our brands, including Fiskars and Gerber.
You’ll play a key role in delivering best-in-class consumer service by handling inquiries, resolving issues, and maintaining high customer satisfaction. This is a full-time, permanent and hybrid position based in Eschborn, Germany, reporting to Manager, Consumer Services.
WHAT YOU’LL DO AT FISKARS GROUP
Responsibilities:
Act as the first point of contact for consumers across European markets.
Handle inquiries and claims via Salesforce, investigate issues, and resolve complaints effectively.
Maintain a positive, empathetic, and professional attitude toward consumers always.
Identify opportunities to improve processes and contribute to efficiency initiatives.
Collaborate with team members while being able to work independently.
Support continuous improvement and share insights to enhance the consumer experience.
WHO YOU ARE
Experience & Skills:
Previous experience in a consumer service-related role.
Fluent in English and German; additional European languages are an advantage.
Relevant degree (commercial or technical) or equivalent experience.
Comfortable with IT systems; Salesforce knowledge is a plus.
SAP ECC knowledge is an advantage.
Strong problem-solving skills and ability to stay organized under pressure.
Proactive, positive, and motivated to continuously develop.
START YOUR JOURNEY AT FISKARS GROUP
We are eagerly awaiting your application. We review applications on a continuous basis, so please submit your CV in ENGLISH today! Don’t worry about a cover letter, your application is enough indication of your interest.
We are committed to protecting your personal data, so we only accept applications through our career website.
#LI-VC1
Last day of application:
2025-11-05*****
At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:
Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.
Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.
Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.
Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.
Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.
Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.
Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.
Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.
Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.
*****
Pioneering design to make the everyday extraordinary
Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group’s global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars.
BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita’s reported net sales were EUR 605 million. Already 50% of BA Vita’s net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites.
BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars’ net sales were EUR 547 million.
