Ecomm Executive | 12 months FTC na Aesop

E comm Executive | London | 12 month fixed term contract

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Since 2023, Aesop has been part of the L'Oréal Groupe, the world’s #1 beauty company.   Founded in 1909 by Eugene Schueller, it is home to 37 global brands including Kiehl’s, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris; and presents wide-ranging opportunities for long-term career growth.
 

Role purpose -

The Ecommerce Executive, Europe plays a key role in driving the delivery, optimisation, and performance of Aesop’s direct-to-consumer (eD2C) eCommerce business across the European region. Reporting to the Head of Ecommerce, Europe, this role is responsible for ensuring that all site merchandising, campaign activations, and digital content are executed with precision, consistency, and in line with Aesop’s brand and commercial objectives.

Acting as a central link between Zone and DMI teams, the Ecommerce Executive will manage the day-to-day operations of the European eCommerce sites, ensuring timely delivery of promotional activities, new product launches, and content updates. They will play a vital role in coordinating cross-functional initiatives across Marketing, Customer Service, Creative, Supply & Demand, and Digital to ensure that all on-site experiences are engaging, accurate, and commercially effective.

This role will also support the development and implementation of trade plans, leveraging insights and performance data to drive conversion and revenue growth. They will proactively identify and implement UX enhancements and collaborate with SEO and content specialists to maximise organic visibility and customer engagement.
 

Role responsibilities include, but not limited to–

Site Merchandising and Content Management

• Develop and execute regional merchandising and content collection strategy that responds to campaign, seasonality and performance objectives.

• Monitor the live site daily to check for category navigation issues and opportunities and product accuracy.

• Brief landing pages and creative assets that support storytelling and commercial initiatives. 

• Responsible for campaign reviews and execution to ensure product information and content is consistent and accurate.

• Ensure accuracy and consistency across the site, with an understanding of its impact on the customer experience, including the maintenance of the site catalogue and PDP management, including but not limited to product information updates, pricing, activation/deactivation of SKUs and out of stock notices.

• Partner with Customer Service, Retail and Marketing teams to ensure service and contingency messages are updated as needed.

• Work with Global Digital to optimize site content indexed within to ensure customers can find content within the search function.

• Collaborate with Customer Service team to troubleshoot and escalate website issues.

• Build and deploy site assets on for local and EU regional omnichannel programs.

• Work with the Global SEO Lead to implement local SEO strategies at a content management level.

Performance Driving Initiatives

• Partner with Head o Ecommerce and Marketing and CRM teams to drive conversion and revenue during key promotional periods by submitting creative briefs for EU regional campaigns. 

• Partner with Marketing and Insights to implement performance improvement programs on an ongoing basis

Business Development  

• Understands key drivers of customer behavior, gathers internal and external data to create short and long term strategies 

• Deliver insight on strategic ideas to promote a positive customer experience, ultimately increasing conversion in regional sites

• Provide regular competitive analysis

• Incorporates commercial and environmental perspectives in the decision-making process 

Reporting 

• Own KPIs and analyze data to assess performance and implement improvements. 

• Create weekly, monthly and quarterly reports.  

Project-based responsibilities 

• Partners with Global Digital team to support the roll-out the implementation of projects in regional hub

• Communicates project updates to Regional and Global Digital, Marketing, Supply Chain and CRM teams

• Review the current merchandising planning process and identify opportunities for improvement 

• Supports Global Digital on facilitation of training where needed

Internal Communication and Administration

• Maintain effective, regular and Aesop appropriate communication with colleagues.

• Attend, participate in forums and meetings.

• Read and action all communication in a timely manner.

• Complete all delegated administrative tasks in an accurate and timely manner.

This is a full time 12 month fixed term contract position operating with a hybrid working pattern.

What we are looking for-

• several years of experience in ecommerce site merchandising, content management, ecommerce or other related digital activities 

• Rigorous and able to understand analysis related to customer behavior and data. 

• An advocate for change and creative improvement who leads and encourages action to improve processes or products and helps others to adapt to new approaches. 

• Process and detail-oriented mindset and demonstrated ability to maintain a clear history of changes and optimization results. 

• Proven experience identifying opportunities to find efficiencies throughout the customer journey that impact the user experience. 

• Strong communication skills and ability to work cross-functionally with other teams. 

• A team leader who develops respectful influencing strategies to leverage support from cross-functional stakeholders. 

• Previous experience working in e-commerce D2C a plus. 

• Sound understanding of what a CMS is and how they work or experience in working with one. 

• Experience in working with Contentful, Hybris or Sales Force Cloud Commerce platforms is a bonus but not a necessity. 

What’s on offer-

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

• Flexible, hybrid working pattern

• Generous product discount allowance and bi-annual complimentary product allocation

• Paid volunteering allowance for all employees

• Bonus opportunity based on personal, and business, performance

• Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities

• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

#LI-Hybrid