Assistant (Conferencing & Events) na Trent Vineyard

DEADLINE FOR APPLICATIONS: 09:00 am, Monday 10 November 

DATE OF INTERVIEWS: TBC, but expected to be Tuesday 25 November 2025.

Position:          Assistant (Conferencing & Events)

Hours:             22.50 hours per week (0.60 FTE)

Contract:         Permanent

Salary:             £25,760 per annum, pro rata (£1,288 gross income per month)

Role Summary:

The Assistant (Conferencing & Events) plays a vital support role to ensure the smooth and efficient running of events and conferences organised by Trent Conference Centre. This is a customer facing role which therefore requires the highest levels of customer service at all times. You will play a key, customer facing role as part of a dynamic and exciting team.

Main Responsibilities:

  Role Specifics:

• Be an ambassador for Trent Conference Centre and always strive to deliver excellent customer care

• Foster positive and professional relationships with existing and new customers.
• Support in the smooth and efficient delivery of events, maintaining high standards of service and professionalism throughout, including:
  • Setting up rooms for events
  • Meeting and greeting guests on arrival
  • Preparing and serving refreshments to delegates
  • Overseeing lunch service
  • Setting down rooms following events
• Oversee the sessional staff team on the day, leading a daily briefing and assigning tasks
• Act as a key holder, unlocking and locking the building as required.
• Be aware of the health & safety of delegates, visitors and staff members. Ensure a safe and clean working area and that working practices are maintained, whilst highlighting any specific issues raised to your Supervisor.
• Take responsibility for additional projects as required, ensuring objectives and timelines are achieved.
• Support in the fire evacuation procedure as required, assisting in the evacuation of delegates.
• Take part in the training and development of sessional staff.

• Communicate event information to team members regarding upcoming events

• Take part in the training and development of sessional staff.

• Undertake tasks and projects as required within the wider trading team
• Take on new areas of responsibility and relinquish others as the staff team develops and responsibilities change as agreed with your line manager

Other Requirements:

 Meetings/Groups:

• Be an active part of the core Trading team
• Attend and take part in Monday Staff Meeting
• Attend and take part in daily morning briefings
• Attend any Trading / Conferencing specific team meetings and training

  Administration:

• Deputising for and supporting other team members as required

Personal Development & Investment in Others:

• Foster authentic partnerships with people, organisations and churches across the city and nation
• Foster new client and supplier relationships
• Complete all training as required
• Meet for regular one-to-ones with your line manager
• Complete a performance review with your line manager (as required)

Reporting Relationships:

You report to:            Supervisor (Conferencing Events)

Reporting to you:      Sessional Staff

Person Specification:

Skills 

• Have knowledge and understanding of daily operations of Trent Vineyard and Trent Conference Centre

• Enthusiastic, welcoming, hospitable and friendly to people of all background •
Confident and self-motivated, able to make clear decisions and work effectively without supervision

• Excellent communication skills through a range of different methods with a wide range of people i.e. external suppliers, other staff teams, sessional staff

• Attention to detail, well organised, with efficient administration skills

• A confident ‘multi-tasker’ who is calm under pressure, capable of handling a number of queries at once
• Experience of working in a similar administration role

• Flexible, co-operative, motivated and supportive team player

• Professional and empathetic, when communicating with customers and suppliers

• Computer literate and proficient in using Microsoft Office software

Behaviours
• Willingness to go ‘the extra mile’ to support delegates and staff

• Teachable; willing to learn, happy to be taught

• Demonstrate knowledge and support of the vision, values and ethos of Trent Vineyard and Trent Conference Centre

• A compassionate heart and ‘can do’ attitude

Experience
• Highly customer focused with experience of working in a customer facing role, responding to queries and questions by phone, e-mail and in person

• Working as part of a team

• Maintaining sales channels and keeping up a high standard of operation

• Use of Microsoft Office and other more technical and bespoke computer software

Qualifications

• Proficiency in using Microsoft Office

Other Relevant Factors: 

• Sympathetic to the Vision & Values of Trent Vineyard

• Right to work in the UK

• Smart dress code when events are running and engaging with clients

 Working Benefits

• 28 days annual leave pro rata including statutory bank holidays
• Additional days’ leave over Christmas (as applicable)
• Annual staff day and team events
• Enhanced sick pay, pension contributions and family leave pay
• Group Life & Income Protection cover 
• Cycle to work scheme
• Coffee Shop discount
• Free annual eye tests
• Access to Employee Assist Program
• Long Service Award (when you reach the qualifying period)