Sales Associate Factory Outlet La Roca 30h (f/m/x) na Value Retail PLC

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HUGO BOSS is seeking Sales Associates to join in one of our store team located in La Roca Outlet (Barcelona).

In the role as a Sales Associate, you are passionate about our products & brand to provide Customer Service Excellence at all times whilst building a loyal customer to drive commercial success.

- 30 hours per week.

- Previous Experiences as a Sales Associate ( Experience in Outlet or high-volume sales areas in retail highly valued)

- KPIS and previous experience.

- Inmediate incorporation.

People

• Participate in regular trainings to continuously develop
• Follow all induction related processes (e.g. Induction Workbook)

Product

• Follow all provided Collection Training & VM Guidelines
• Support to maintain the shop floor, assist with visual merchandising, stock management & replenishment
• Support in all merchandise related processes (e.g. deliveries & returns)
• Support in all stock take & cycle counts related processes

Performance

• Be familiar with all company store & individual KPI’s & targets
• Follow all provided action plans to improve productivity
• Supporting in all operations for loss prevention & stock management
• Build & maintain a strong commercial awareness of competitors & local markets 

Customer Service.

• Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers
• Establish a customer centric mindset to ensure customer experience
• Responsible for CRM data gathering & quality management
• Support store management in transaction, complaint & return handling

Processes&Systems

• Proficient utilization of business systems & latest technology
• Follow all company policies (Health & Safety, Store Operations Manual, Retail Teamwear, etc.)

• Demonstrated experience of retail sales in a luxury brand environment
• Willing to adapt and take on new challenges
• Always presents a professional image
• Successfully able to handle multiple demands and competing priorities
• Professionalism is maintained under all circumstances
• Fuent english c1 Advantaged.
• Another Languaje is a plus.