- Senior
- Escritório em Brooklyn
Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Director of Housekeeping. Are you someone whoispassionateaboutpeople,drivenby purpose, andcleverin your approach? If so, keep on reading!! Here atArlo,we strive to create a sense of awe that leaves those we touch wanting more”.
This position is responsible for the planning, organization, development and direction for the overall operation of the Housekeeping Department. This role will focus on ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guest rooms; hallways, lobbies, public areas, rest areas, storage, work areas and hotel grounds meet and/or exceed Arlo standards.
RESPONSIBILITIES AND AUTHORITIES:
Always treat guests with courtesy and respect in a variety of situations.
Display honesty & integrity.
Employs excellent employee relations and team building skills.
Maintain open communication with Housekeeping Managers and all other departments.
Adhere to hotel Health and Safety guidelines.
Conduct and participate in pre-shift meetings.
Work under pressure in a fast-paced environment.
Report immediately any accident and/or incident which may occur while at work.
Ensure overall consistency and efficiency of the Housekeeping Department.
SPECIFIC DUTIES:
Supervises housekeeping staff: hiring, performance evaluations, training and development.
Establishes and maintains cost control systems for staffing, inventories (linen, terry, OS&E and cleaning supplies).
Assists in the development of the department’s annual budget. Monitors performance against plan.
Schedules team members according to labor standards and forecasted business levels.
Prepares daily assignments for all housekeeping team members.
Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day in conjunction with supervisors.
Maintains a high level of cleanliness based on hotel objectives.
Manages the Lost & Found Program.
Ensures guest satisfaction; addresses guest issues and/or any correspondence.
Controls costs, as well as labor costs, improving departmental revenues.
Orders and receives supplies, ensuring an adequate inventory level.
Monitors labor and payroll costs.
Ensure hotel housekeeping standards maintained.
Coaches and develop team members.
Maintains a deep cleaning program.
Conducts monthly departmental meetings.
Maintains a relationship with the Engineering Department for any repairs needed and preventive maintenance program.
REQUIREMENTS:
College Degree in Hospitality or related field preferred.
Three to five years of experience in Housekeeping Management capacity.
Ability to multi-task, work in fast paced environment and have a high-level attention to detail.
Strong verbal and written communication skills.
Maintain positive and productive working relationships with other team members and departments.
Possess knowledge of opening and closing the house, inventory control, ordering supplies, payroll, scheduling, and managing budgets. (add similar)
Physical Abilities:
Move, Lift, Carry, Push, Pull and Place objects weighing less than or equal to 15 pounds without assistance.
Reaching overhead and below with the knees, including bending, twisting, pulling and stooping
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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