- Professional
- Escritório em Bangalore
A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and longterm partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies
Role & Responsibilities:
- Supervise and lead a group associate to meet all SLA’s relative to all functions in the Mortgage underwriting area (Supervision of workflows and work queues).
- Experience in Income calculation, 4c's and well versed about underwriting process.
- Maintain daily, weekly, and monthly production reports
- Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting, and special projects
- Provide recommendations for strategies and process improvements to add value to teams and clients
- Coordinate with other internal support teams to ensure seamless production by the operations team
- Provide resolutions to complex escalated queries and complaints from external and internal customers
- Must lead, coach, motivate and develop associates to deliver high quality reports to the clients to achieve or exceed set operational targets
- Monitor and evaluate staff performance, attendance, also generate reports as necessary
Required skills:
- Knowledge of the US Mortgage Industry with Mortgage underwriting experience
- Knowledge of different types of mortgages and its functioning and ability to read various origination documents
- Good communication skills (Written and Verbal) are required to understand and communicate with the vendors/clients
- Strong Customer Service Skills, Negotiations Skills, and Leadership skills required
- Detail Oriented with good analytical skills and the ability to make decisions based on the situation
- Ability to analyze the numbers and reconcile the data if required as per requirements.
- Experience with reporting and analysis
- Good email etiquette
- Ability to handle and accomplish multiple tasks and resolve
- Experience working in a team-oriented, collaborative environment
- Should be able to effectively use a computer and be competent with MS office applications
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses
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