Business Control Manager - Global Markets Operations na Ghr

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. 

As a first line of defense team, Global Market Operations (GMO) Risk is responsible for demonstrating, monitoring, and managing the effectiveness and adequacy of the risk and control environment in line with the enterprise risk framework supporting responsible growth. Global Fixed Income, Currency & Commodities Operations (GFICCO) teams processes include trade control, confirmations, and settlements. GMO provides end to end operational support to our clients and business partners day to day in the processing and settling of transactions of cash and securities.

This role is to partner and support GFICCO teams and senior leaders to proactively identify, quantify, prioritize, and mitigate risks, improve controls, and maintain a focus on operational excellence and sustainable solutions.This role will be a key part of the GFICCO and the GMO Risk team, playing a critical role in leading 1st line risk support for several functional areas of GFICCO.

The role will involve significant interaction with one deep leaders from Global Head of GFICCO, interaction with second and third line of defense, as well as challenging and debating risk and issues with senior leaders. The role will be responsible for supporting, implementing, and maintaining the overall Risk Framework objectives including issue management, event management and single process inventory, as well as reviewing enterprise policies, laws rules and regulations, while supporting both GFICCO FLU partners and risk colleagues. The role will be part of a team of risk management professionals in NY, Charlotte, Houston, UK, India, and Singapore.  The role requires interaction with key partners in the business, Internal Audit, Compliance and Legal.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Global Markets Operations and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Responsible for supporting the LOBs with the identification and management of risks, issues, and governance routines.
• Challenging and debating risks and issues with senior leaders.
• Review operational risk incidents and issues to determine the risk impact, root cause and remediation steps. Develop period thematic analysis.
• Perform risk reviews to identify risk and issues and work with management team to identify appropriate solutions.
• Provide support to other risk leads and carry out appropriate risk management routines including chairing monthly risk meetings, reviews of operational losses, risk, and performance metric management
• Evaluate new policy requirements to understand the relevant impact and changes applicable in order to effectively communicate those requirements.
• Support Operations teams during Internal audits, GCOR Targeted Risk Assessments, and regulatory exams.

Required Qualifications:

• Prior experience in operations, operational risk, finance, compliance or audit
• Demonstrable understanding of Commodities and FX products/processes and supporting risk framework requirements.
• Excellent communication skills (both written and verbal) with ability to drive and influence risk-based decisions.
• Excellent people/stakeholder management skills at all levels of seniority.
• Strong analytical skills, attention to detail and objective problem solver.
• Ability to work independently and be results driven whilst being a strong team player.
• Organized and able to present issues effectively and with impact.
• Strong multitasking abilities, proactive approach to successfully comply with multiple deadlines and initiatives globally.
• Experienced people leader and coach

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Shift:

Hours Per Week: