Officer In Charge - Rover Based Security (West Mifflin) na None

Schedule: Monday to Friday 4PM-12AM 

The Supervisory Security Officer in Charge (SS-OIC) at our West Mifflin, PA location, is a front-line supervisor responsible for leading and supporting physical security officer teams in a dynamic and fast-paced environment. The SS-OIC ensures adherence to Standard Operating Procedures (SOPs), policies, and practices, and plays a crucial role in maintaining and enhancing site security operations. This role involves managing teams and schedules, coaching/training, and delivering high-end customer service. The SS-OIC must ensure the protection of people, information, and property. SS-OICs represent the front line of our security services and may work in various settings, including medical centers, government facilities, hospitality venues, and public events.

Essential Functions:

• Deliver high-end customer service
• Ensure team adherence to SOPs, policies, and practices
• Update Client Relations Manager on best practices and SOP changes
• Perform PSO duties
• Manage teams of PSOs
• Manage schedules and approve payroll
• Complete and review daily logs and incident reports
• Conduct on-the-job training
• Build and maintain professional rapport with clients, guests, and coworkers
• Perform other related duties as assigned

Skills / Qualifications:

• Associate's Degree or equivalent credits
• Two years of face-to-face customer service experience
• Two years of supervisory/management experience
• Experience in security, military, or law enforcement training
• Moderate computer skills (Email, Microsoft Office, Scheduling Systems, ADP)
• Excellent written and oral communication skills
• Proficient time management and leadership skills
• Reliable transportation
• Excellent de-escalation skills
• Extensive use of force knowledge
• Proactive problem-solving skills
• Ability to obtain state-required security officer license and certifications (OCAT, PATH, PPBT)
• Ability to pass a comprehensive background investigation, urinalysis screening, and OPS training requirements

Physical Requirements / Working Conditions:

• Ability to work under stress/pressure
• Ability to lift 25 lbs
• Ability to wear a uniform

This role embodies the virtues of People First, Servant Leadership, Accountability, Diligence, and Integrity.