Principal, Customer & Legal Strategy na Mercedes-Benz USA, LLC

About US

Mercedes-Benz USA is a leader in automotive excellence, responsible for the sales, marketing, and service of Mercedes-Benz products across the United States. Our commitment to innovation, customer satisfaction, and integrity drives everything we do. We invite diverse, top-tier professionals to join our team and help shape the future of mobility.

Job Overview

As a key legal & Customer advocate for Mercedes-Benz USA in California, you will protect the brand’s reputation and financial interests by expertly navigating lemon law litigation, small claims, and vehicle repurchase claims. You will champion customer-centric solutions, creatively mitigate risk, and uphold MBUSA’s commitment to excellence—both in and out of the courtroom.

Responsibilities

•    Represent MBUSA in California lemon law litigation, depositions, impartial mediation, small claims, and court hearings as the primary legal advocate.
•    Evaluate vehicle repurchase claims, determine eligibility and defend MBUSA’s position in legal proceedings.
•    Negotiate creative settlements including alternative programs to minimize financial exposure while maintaining customer trust.
•    Serve as the subject matter expert for all California vehicle repurchase topics, advising internal teams, outside counsel, and business partners.
•    Onboard and mentor new legal partners, ensuring alignment with MBUSA’s brand and processes.
•    Prepare concise legal summaries and strategic recommendations for MBUSA’s Legal Team and other departments.
•    Collaborate with field teams, dealers, and technical experts to identify process improvements, prevent vehicle tampering, and enhance customer satisfaction.
•    Leverage advanced technologies and AI-driven tools to streamline case management and decision-making.
•    Act as MBUSA’s representative in court, supporting outside counsel and advocating for the organization’s interests.
•    Support tactical and warranty teams in implementing action plans that drive revenue protection and operational excellence.
 

Qualifications & Experience

•    Bachelor’s degree or equivalent work experience required. Juris Doctor (JD) or equivalent legal degree a plus.
•    Approximately 8 years of relevant experience in litigation, consumer protection, automotive law, or related fields.
•    Deep knowledge of California lemon law (Song-Beverly Consumer Warranty Act) and courtroom procedures.
•    Proven track record in negotiation, risk management, and creative dispute resolution.
•    Experience with process mapping, continuous improvement, and cross-functional collaboration.
•    Comfort with AI, legal tech, and advanced case management systems.
•    Exceptional verbal and written communication skills; ability to represent MBUSA with credibility and professionalism.

Additional Information 

•    Valid driver’s license
•    Ability to travel domestically as needed.
•    Prior experience as an attorney, legal advisor, service manager, or similar role in automotive or consumer claims is highly valued.
 

Inclusivity Statement

If you don’t meet every requirement listed but are passionate about advocating for customers and driving innovative legal solutions, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive team.

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.