System Specialist na BCS Parts

POSITION: Systems Specialist II
DEPARTMENT: Operations
CLASSIFICATION: Non-exempt

SUMMARY:

General Responsibilities:

The Systems Specialist is responsible for installation of systems and service installed jobs, including job start-up, checkout, and troubleshooting. This position handles emergency calls as directed and performs troubleshooting to resolve problems, referring more complex problems to supervisor. This position has the responsibility for larger and/or multiple jobs, additional service work, greater technical skills, and additional customer interaction than the Systems Specialist position.

Reports to: Controls Field Manager
Direct reports: None
Direction: General supervision

MAJOR RESPONSIBILITIES:

50% Programs and installs systems and service installed jobs.

• Performs start-up and check out of systems and service installed jobs, as assigned.
• Loads panels with database and initial check out.
• Trouble shoots programs written by engineers.
• Runs conduits for installation of controls.
• Performs wiring checkout and assists in automation systems start-ups.
• Coordinates electrical installation with electrical contractor on the jobsite as directed.
• Completes final critical adjustments and calibration on automation systems following installation and preliminary set up.
• Makes recommendations to superior regarding changes, improvements or installation of automation system on basis of own findings in the course of assignment.
• Completes and submits written reports covering all aspects of each assignment, including customer, nature of trouble, equipment involved, time and material used, travel, and any other expenses.
• Follows all proper clothing and safety requirements.

25% Provides customer service by responding to services calls to build and maintain customer relationships.

• Handles emergency service calls as directed.
• Responds to customer service calls, checks indicated points of trouble, and analyzes full requirements of system involved and checks and tests system components.
• Diagnoses trouble or defects in sensors, field panels, or control consoles and determines corrective action.
• Disconnects and dismantles instruments as necessary and corrects trouble or defect by adjusting, repairing or replacing parts or units.
• If improper operation is due to another component of the automation system rather than the company�s product, discusses problem with customer and advises of best course of action to accomplish correction of trouble, and/or contacts service department of manufacturer of faulty component involved to arrange for service.
• Presents a professional image of Building Controls and Services when speaking to customers (all levels).

15% Manages projects to ensure quality outcomes, on time delivery, within budget expectations.

• Understands job cost estimate and completes jobs under cost and hours given.
• Participates in job site final walk thru to ensure quality installation.

10% Provides technical assistance and training as needed.

• Delivers technical support to end users and field labor when applicable.
• Conducts onsite customer training when needed.

QUALIFICATIONS:

Education

• High school diploma or equivalent

Skills and Experience

• Minimum two years of experience.
• Strong knowledge of automation systems, HVAC and electrical concepts and operations.
• Proficient in job start-up, checkout, programming, graphics and troubleshooting.
• Proficient in running conduit for installation of controls.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent oral and written communication skills.
• Strong math skills
• Excellent oral and written communication skills.
• Strong problem solving ability.
• Ability to carry out instructions provided in written, oral or diagram form.
• Ability to evaluate urgency of situation and prioritize tasks.
• Organized with an attention to detail.

Certificates, Licenses, Registrations

• Valid driver license
• Technical school certificates

Other Requirements

• May require overtime, evening or weekend work
• Requires travel to and from job sites, some may be out of town
• Requires occasional overnight stays

Training and development:

• Continuing education annually, as required