Billing and Collections Manager na FSS Technologies

Billing and Collections Manager

Industry: Fire Alarm, CCTV, Access Control, Intrusion Detection

Job Type: Full-Time

Ready to Lead a Team That Keeps Our Business Moving?

At FSS Technologies, protecting lives and property is at the core of everything we do. We provide industry-leading life safety and electronic security solutions that help businesses safeguard their people and assets. Guided by our values of excellence, integrity, and accountability, we are building a dynamic and supportive environment where our team can grow and succeed.

What You’ll Do

Key Responsibilities:

The Supervisor of the Customer Management Team (CMT) supports the daily functions of managing customer accounts, including cash collection, updating account information, and entering new customers into the Fieldhub environment. The CMT Supervisor assists in coordinating team activities, monitoring progress toward departmental goals, and ensuring standard procedures are followed. This role also provides training support, answers questions, and serves as the first point of contact for escalating routine issues from team members.

• Daily Operations Oversight – Monitor and support the team in completing daily tasks, including account updates, payment posting, and email management.
• Cash Collection Tracking – Track and report daily collections progress, ensuring the department stays on pace to meet monthly goals.
• Document Management – Verify contracts and project documentation are uploaded into Fieldhub within required timelines.
• Payment Processing – Ensure checks and electronic payments are accurately applied to the correct accounts and deposited promptly.
• Team Support & Training – Assist in onboarding new team members, provide guidance on processes, and help cross-train associates.
• Performance Monitoring – Review weekly productivity reports and address areas where associates fall below minimum standards.
• Email & Ticket Management – Ensure shared email boxes are cleared daily and customer requests are responded to within 24 business hours.
• Issue Escalation – Identify unresolved customer, payment, or service concerns and escalate them to the Manager within required timeframes.
• Collaboration – Work with other departments (e.g., Service, Sales, Operations) to resolve account-related issues and maintain positive client relationships.
• Process Compliance – Ensure all team activities follow company policies, procedures, and compliance standards.

What We’re Looking For

Qualifications:

• Understanding of the importance of cash collections in driving business operations.
• Strong verbal and written communication skills.
• Ability to maintain positive relationships and handle basic conflict resolution.
• Good organizational skills and attention to detail.
• Problem-solving ability for routine issues, with willingness to escalate complex matters.
• Ability to prioritize and manage multiple tasks simultaneously.
• Demonstrates integrity, professionalism, and confidentiality in all interactions.
• Proficient in Microsoft Office Suite or related software.
• Familiarity with Fieldhub is preferred.
• High school diploma or equivalent required; associate degree in Business Administration or related field preferred.
• Prior experience in billing, collections, or customer account management preferred.
• Previous experience in a team lead or training role is a plus.

Salary & Compensation

• Base Salary: $60,000 - $65,000 per year

Commitment to Inclusion

FSS Technologies is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to building an inclusive, supportive workplace for people of all backgrounds.

Ready to Make a Real Impact?

If you’re looking for a career, not just a job, and want to work for a company where you’re empowered, supported, and rewarded, apply today and start your journey with FSS Technologies.

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