Guest Services Specialist na Apex Park and Recreation District, CO

About the Department

Work Schedule:
Tuesday, Wednesday, Thursday and Friday: 5am-1pm
Saturday: 11:30am-7:30pm

Delivers excellent customer service and accurate information to all patrons and guests through face-to-face interactions, telephone, and email on various district activities. 
ESSENTIAL DUTIES/RESPONSIBILITIES:
 • Consistently delivers excellent customer service in all interactions with patrons, guests, and visitors.
 • Accurately and proficiently handles all transactions within the registration system (ACTIVENet).
 • Continually reviews information about all district facilities, programs, and staff to meet the needs of district patrons effectively and efficiently.
 • Handles cash, check, and credit card transactions according to established protocol.
 • Enters transfers and processes registration refunds as needed.
 • Responds to all incoming calls and emails effectively and efficiently, forwarding inquiries to the applicable staff as necessary.
 • Maintains a clean, well-stocked, and organized work area, routinely cleaning areas under the responsibility of Guest Services as assigned.
 • Assists with operating admissions at the Apex Center and other facilities as scheduled.
 • Compliance with district rules and regulations.
 • Establishes and maintains effective work relationships with supervisor, district employees, and patrons.
 • Maintains a working knowledge of all guest services policies and procedures.
 
 OTHER DUTIES/RESPONSIBILITIES:
 • Serves as Manager on Duty (M.O.D.) as scheduled.
 • Serves on district committees, workgroups, and special projects as assigned.
 
 SUPERVISORY DUTIES:
 The guest services specialist does not supervise full- or part-time staff but is expected to lead while working simultaneously with part-time staff.
 

Position Duties

• Knowledge of customer service best practices.
 • Possesses strong customer service and interpersonal skills to communicate verbally and in writing effectively.
 • Basic computer competency in word processing, data entry, district registration, and employee scheduling software.
 • Ability to deliver exceptional customer service.
 • Ability to communicate effectively and efficiently orally and in writing to internal and external stakeholders.
 • Ability to work autonomously and prioritize tasks in a dynamic, fast-paced environment.
 • Ability to make rational decisions based on the individual's best interest(s) under stressful circumstances.

Minimum Qualifications

A high school diploma is required, along with one year of related experience. Additionally, candidates must possess a current and valid Colorado driver's license. CPR, first aid, and AED certifications are required, or the ability to obtain them within 90 days of hire. Preferred qualifications include experience working in a guest services or related position at a recreation center or in a recreational environment.

Other Qualifications

Works in a climate-controlled environment—occasional outdoor environments for special events.
 
Physical Activities: 
Ability to be seated or standing at a workstation for most (4+ hours) of a workday. Must be able to move and lift equipment as needed.
 
Travel: 
Light travel throughout the district may be needed.
 
The job announcement outlines the primary responsibilities, but there's always room to grow and shine as part of our team. This position may be involved with additional exciting projects as assigned.

We are committed to fostering a diverse and inclusive workplace. We encourage qualified individuals from all backgrounds, including women, minorities, individuals with disabilities, and veterans, to apply. Our organization values the unique perspectives and experiences that a diverse workforce brings, and we are dedicated to creating an environment where everyone feels valued and respected.  

Candidatar-se agora