• Experience providing direct services and advocacy to individuals and families experiencing domestic violence, sexual violence, and/or human trafficking using a survivor-centered and trauma-informed approach.
• Strong knowledge and understanding of the interconnection between poverty, homelessness, and domestic violence.
• Effective communication skills.  Fluency in another language is a plus.
• Ability to welcome and engage a diverse group of stakeholders with a demonstrated commitment to diversity, equity, and inclusion.
• Understand and work from the agency's set of values and philosophical approaches; including harms-reduction/housing first, trauma-informed care, violence as a learned behavior, client-centered and led work, etc. Ability to set and uphold professional boundaries.

• Supervises, develops, and evaluates the weekend and overnight advocates (8) in alignment with Cornerstone's (CAS) mission, philosophy, and values.
• Initiates and monitors the creation and maintenance of resources, referrals and training manuals to keep ES advocates current with all information/tools needed to perform their jobs  effectively.
• Build and maintain strong working relationships with all ES team members to foster and promote a cooperative and harmonious working climate.
• Provides professional supervision, performance management, coaching, role modeling, and accountability of full-time and part-time ES advocates and others as assigned.

• In collaboration with Senior Director of Housing and Support Services and Emergency Services Manager, oversees hiring, orienting, and training new ES staff/volunteers/interns. This includes development, maintenance, and evaluation of new staff/volunteer training, checklists, manuals, and materials to ensure they are providing trauma-informed, survivor-centered, and culturally responsive services.

• Creates and delivers ongoing team opportunities for meetings, training, and feedback sessions with an emphasis on programming, services, and strengthening diversity, equity, and inclusion initiatives.
• Utilizes participants' feedback to guide programming changes to meet their current needs and strengthen services.
• Ensures a safe, accessible, welcoming, clean, and environment for all
• Participates in internal committees and represents CAS on external committees based on interest/assignment and approval by supervisor.
• Keeps Emergency Services Manager updated of one's own professional growth, accomplishments, strengths, and staff feedback, performance, and program needs.
• Maintains communication processes with Senior Director to ensure clarity about programming and staffing responsibilities, successes, challenges, and concerns. Attends and contributes to Program Leadership Team meetings, assignments, and trainings. Works pro-actively, and positively, with all other Program Leadership Team members -helping to create an environment of mutual respect and maintenance of a high performing team.

• Responds in a timely manner to requests from Senior Director, Program Managers, Finance, Development and Human Resource teams to support the grant writing process, funder requests, employee management, and budget expense control.
• Maintains accurate employee records including scheduling, timesheet review and signatures, supervision/coaching sessions, schedules, and other related personnel paperwork.
• Reviews and monitors Advocates Apricot quarterly reports and other tracking methods. Works with advocates to ensure data entry is completed and errors are corrected promptly and accurately. Provides/monitors on-going database training, as necessary.
• Oversees and prepares internal and external statistical reports not available in Apricot.
• Prepares and submits to Senior Director of Housing and Support Services coded credit card charges and other invoices within timelines set by Finance and Administration.
• Work closely with Cornerstone advocates to ensure a streamlined process of internal referrals for participants accessing other program services.
• Conduct regular file audits and quality checks to ensure compliance with program guidelines.
• Step in to provide direct services or crisis support when needed.
• Maintain awareness of local housing trends, funding opportunities, and best practices.
• Any other duties assigned by manager that support overall program services and services to survivors/victims.

Leadership  Expectations

• Maintains positive and enthusiastic attitude with personal accountability.
• Provides direct and honest communication with all employees inclusive of modelling and coaching in peer-to-peer feedback/courageous conversations aligned with the agency's recommended practices.
• Keeps Senior Director of Housing and Support Services apprised of your own professional growth, accomplishments, strengths, staff feedback, performance, and program needs.
• Ensures the development and maintenance of program policies and procedures manual along with new employee training materials and checklists.
• Maintains communication processes with managers to ensure clarity about programming and staffing responsibilities, successes, challenges, and concerns.
• Attends and contributes to Program Leadership Team meetings, assignments, and training, helping to create an environment of mutual respect and maintenance of a high performing team.
• Remains well informed of employee handbook changes, policies, and practices.
• Assist with strategic planning, program development, and cross-team collaboration.