IT Support Specialist na SJE Rhombus

We are Proud to be SJE!

At SJE, we are more than a company — we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for an IT Support Specialist to support our family of brands. This role will work out of our Ashland, OH location.

The job:

As our IT Support Specialist, you will help the Information Technology Team by assisting our internal employees with IT Helpdesk support calls to prevent and troubleshoot technology issues as well as assist with hardware and software installations. Every day you will assist in the operation of computer networks by installing hardware such as PCs, laptops, printers, mobile devices, and phones. You will prepare new computers for installation including loading operating systems, application software, and installing necessary hardware, security, and login information. You will be the first line of contact, reporting issues, solutions, and escalations in the ITSM Solution.

The skills, education, and experience you need:

To succeed in this role, you must have:

• Exceptional communication skills and strong self-motivation
• A genuine enjoyment of helping others and working collaboratively as part of a team
• Experience troubleshooting complex technology issues across diverse software and hardware systems
• Proficiency with Microsoft Active Directory, Microsoft 365 applications, Jira or other IT ticketing systems and Remote Desktop support tools

A 4-year degree in Computer Engineering or similar field with 3-5 years of relevant experience and ITIL v4 Foundation training preferred.

Answering your questions:

When you are considering a new job, it is normal to have a ton of questions. Here are a few questions we are asked all the time.

• What are the hours? Monday – Friday 8:00 am – 5:00 pm.
• What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
• What benefits do you offer? We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options. Check out our full benefits package!
• What is my commute? Plug this address into Google Maps: 2221 Ford Drive, Ashland, OH 44805.

We will answer more of your questions during the first interview. Expect to hear about the next steps if you meet the job requirements.

Why Work With Us
At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem-solving. Join us and become a part of something bigger. Join a company where you’re not just working—you’re building a legacy!

Learn more and apply on-line at www.sjeinc.com. SJE is an Equal Opportunity Employer.