- Professional
Responsibilities
- Administer the IT helpdesk, including ticket triage, escalation, and resolution, ensuring
- timely support for 90+ security engineers and staff.
- Troubleshoot and resolve Level 1 technical issues related to hardware, software, and
- user accounts.
- Install, configure, and administer software, hardware, and inventory—including laptops
- and peripherals—throughout their lifecycle.
- Administer devices to ensure compliance with security policies such as encryption,
- patching, and endpoint configuration standards.
- Administer the employee lifecycle process, including onboarding, offboarding, and
- access provisioning.
- Work closely with the security team to ensure systems and processes meet compliance
- and assurance standards.
- Monitor and address ongoing compliance tasks and support external audit readiness.
- Perform and support internal audits, access reviews, and compliance checks to identify
- gaps, improve processes, and ensure regulatory alignment.
- Triage and respond to internal incidents, contributing to post-incident reviews and
- remediations.
- Create and maintain clear technical documentation for internal teams and end users,
- covering systems, procedures, and configurations.
Qualifications
● 2+ Years of Security Engineering or Systems Administrator experience.
● The ability to communicate effectively about cybersecurity, blockchain technologies, and
risk management with stakeholders at all levels.
● Strong problem-solving and analytical skills; able to quickly learn and digest information
and then apply it.
● Ability to work in a highly adaptable and nimble team environment with responsive
communication.
● Strong passion to learn and work in the blockchain / web3 industry
Technical:
● Microsoft Workspace administration
● Windows and MacOS
● Endpoint administration & management
● Information Technology Asset Management
● Cloud service management
● Technical support for users
● Create and maintain detailed guides & technical documentation
Bonus Points
- Relevant industry certifications
- Prior experience in service delivery or advisory/consulting space
- Bachelor's degree in computer science or cyber security
